Head of Commercial - UK (Fixed-Term Contract)

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.

About the role

We're looking for an ambitious Head of Commercial to join our expanding UK commercial team. You will be responsible for leading a team as well as nurturing and establishing strategic partnerships with our retail partners, identifying new commercial opportunities, to effortlessly bring the Tilbury magic to life in store and online.

You'll have a limitless mindset and proven experience working as a Head of Commercial or similar level. You will be highly numerate, a team leader, target-driven, commercially savvy, keen to find creative solutions to challenges, and passionate about working in the beauty industry!

Please note, this role is a 12 month parental leave contract. This role will be based in our London Head Office, we work a hybrid model with 3 days in the office and 2 days can be WFH.

As a Head of Commercial, UK you will

• Lead, coach and inspire a team of highly passionate and engaged NAMs & NAEs, that lead our UK department store & specialty business.
• Coach and motivate your team to achieve and exceed their objectives and targets, installing commercial excellence.
• Establish and maintain amazing & collaborative relationships with retail partners at all levels including Buying/Trading, Merchandising, and Marketing, to ensure that the Charlotte Tilbury brand is positioned to deliver more than its due share of voice, visibility and exposure.
• Conduct successful commercial negotiations and contract management including terms, pricing, distribution, space and location, in-store visibility and beyond. Insert yourself as a senior escalation contact to all relevant retail partners.
• Ensure a top-line and detailed understanding of retail context, category and individual store performance to identify retail opportunities and strategic needs.
• Build and deliver against a retail sales target (within budget expectations), with the engagement and alignment of the Marketing & Retail teams. Deliver plans to maintain and drive ranking across the estate!
• Retain agility to react to retail trends and maximise opportunities across retailers. Monitor, manage, and optimise sales performance.
• Ensure accurate forecasting for NPD and core lines, and proactive inventory and assortment management, with close collaboration with Sales Operations.
• Own all net sales forecasting for defined retailers, meeting all financial deadlines and budget submissions, flagging risks and opportunities in a timely and quantified manner. Manage each account P&L, balancing investment with top-line opportunity - monitor retailer profit contribution and achieve agreed profit.
• Lead end-to-end retailer strategy roll out annually, leading across all departments to collaborate and deliver an exceptional presentation and 360 plans.
• Align trading plans with team - local and global - to ensure a consistent and phased plan across all retailers within the region, avoiding unnecessary conflicts of activity.

Who you will work with

• You will report directly to our GM of UK, collaborating closely across our UK function, as well as the wider business.
• Overall, you will inspire, coach and lead a team of highly passionate and engaged NAMs & NAEs, that lead our UK department store & specialty business.
• Build strong working relationships with our fantastic Retail teams, utilising insight from the field and engaging the team in the execution of the trading plans.
• Work closely with Operational Marketing, Visual Merchandising, PR, and Store Design to create and deliver an annual plan for each retailer covering - activation of key launches and marketing moments, eventing, store/retailer animation, considering both customer acquisition and retention. Review implementation and performance or annual strategy vs expectations on a regular and appropriately frequent basis.

About you

• You have demonstrable experience in a similar, senior commercial role within Retail, ideally with a Beauty background.
• You are an experienced leader, you enjoy leading from the front and are all about your team! You know how to inspire, coach and be an authentic leader, who communicates clearly. Be a visionary. Help everyone see and be excited by what's possible!
• Manage multiple priorities with ease, thrive working to pace and can adapt to changing priorities as needed, agility is a key strength of yours.
• An excellent communicator - confident and comfortable presenting, able to influence and effectively articulate your point of view. Personable and approachable - able to build rapport quickly and can manage multiple stakeholders with ease.
• Experience of budget and P&L management, you show great attention to detail and are results-driven.
• Strong Business Acumen - You are able to see the bigger business issues for retailer and for the brand. You are able to formulate a strong account strategy and align to retailer priorities. You know how to quantify the business plan and be aware of impact across other accounts and on other teams.
• Results Oriented - You are proactive with a "no excuses" mindset. Comfortable working in ambiguity.
• Appetite for Learning and development - You know how to be a strong brand custodian and can work well to a high pace of change.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We're a hybrid model with flexibility, allowing you to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your furry friend to work with you on our allocated dog friendly days and spaces.
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!