Head of Customer Service

At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, please apply - you could be just who we're looking for! Experience and track record are important, but we're more interested in hiring someone that embodies our People Promises: someone who does the right thing, is enthusiastic and motivated to grow, believes in community spirit, is respectful, and enjoys their work. As the UK's leading social enterprise, we're dedicated to creating inclusive and thriving communities for both our customers and employees.

More about your role

As Head of Customer Service, you will play a key strategic and operational role in ensuring the development, continuous improvement, and delivery of a best-in-class aftercare service to customers who have purchased a property from us. You will oversee the Customer Service Managers to ensure a high standard of quality of our new homes, as well as resolution of any new homes snagging and defects within suitable timeframes.

You will have ownership and accountability for identifying and developing all culture, process, and performance improvements, and efficiencies for the customer, as well as leading a team that delivers customer interactions across multiple channels including phone, email, social media, and in person.

More about you

We are looking for applications from people who put the customer at the heart of everything they do. You will be a well-developed leader with a proven ability to develop and motivate teams. This role involves delivering accurate reporting and analysis while ensuring exceptional customer satisfaction and a seamless experience. Ideal candidates are detail-oriented and passionate about enhancing customer interactions.

You will have a proven track record of accomplishments and target-driven successes in the customer service field, with extensive experience leading operational customer service teams. Strong experience in customer service within the construction and development industry is key to success in this role, and you will understand the wider issues impacting the relevant markets. Experience of team management and customer care is essential within the housing industry.

Benefits

We are a large, diverse, and ambitious business, which will give you all the challenge you could wish for. We offer a comprehensive benefits package, which includes:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package - 36 days annual leave with the option to buy or sell leave
• Private Medical Insurance
• Bonus Scheme
• Company Car/Allowance
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas, and much more.