Head of Decision Science

Location: Flexible working with visits to our office in Wimbledon as and when required

Contract Type: Permanent

We have a fantastic opportunity for a Head of Decision Science & AI to join our Data Science team here at Domestic & General. Reporting into our Director of Global Decision Science, they will be responsible for leading the decision science & AI initiatives with a key focus on delivery. It will include implementing & steering our strategy around Generative AI for areas such as repairs, sales and complaints as well as internal use cases. In addition to this, it will also involve leveraging data and machine learning to solve complex business problems and deliver profitable growth.

This role takes the lead on our ML and AI areas. The model delivery is a key part of our data strategy which has a significant amount of strategic impact across the business and operations. It will also involve being an evangelist for Decision Science and AI across the business, working with senior stakeholders to find opportunities to deliver value across various functional areas.

Key responsibilities:

• Lead the decision science team to hit key business OKRs across: Campaigning, service, sales, churn and risk.
• Be a key contributor to our decision science strategy and effectively communicate this with stakeholders to ensure data-driven decisions.
• Drive D&G's GenAI strategy working across functional areas to find and deliver use cases to improve business and customer outcomes.
• Effectively prioritise and manage the decision science workload, targeting the highest value projects.
• Ensure AI initiatives & ML models are effectively and clearly contributing to the business OKRs, taking data-driven decisions to increase growth & profitability.
• Influence the evolution and continuous improvement of the company's predictive modelling and machine learning techniques to deliver high impact solutions.
• Ensure customer fairness across the decision science work.

Skills and experience required:

• In-depth knowledge of data science, machine learning and AI, both from a technical perspective and as part of delivery of these projects.
• Solid understanding of predictive modelling and the ability to advise and mentor team members on how to build these models.
• Capable of formulating business cases around the use of ML & AI, understanding the business strategy and possessing communication skills to translate data artifacts into actionable business initiatives.
• Proven track record of delivering ML & AI projects that bring customer and business value.
• Ability to translate between both technical and non-technical colleagues and become a bridge between more traditional areas of business and the more technical areas.
• Experience in industry-specific applications, particularly in the GenAI space would be advantageous in the role.
• A high level of statistical competency is required.
• Knowledge of AWS and the insurance industry would be beneficial.
• Cross-functional collaboration and the ability to make decisions that influence sales and profitability.
• Excellent communication skills to work with internal and external stakeholders on technical subjects.

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, with an annual option to buy up to 5 additional days of annual leave
• Training opportunities and clearly defined career progression
• Health cash plan - employer-funded cover for essential healthcare costs, including dental, optical, physiotherapy, and more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance - employer-funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing, and support services
• Salary Finance - access to savings and borrowing through payroll
• Car Leasing - access to a carbon-neutral salary sacrifice car leasing scheme
• Travel Loans - interest-free loans to help spread the cost of annual travel tickets
• Cycle to Work - tax-efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand - opportunities for Eco & Social volunteering via a handy app
• Employee Assistance Programme - specialist advice and support on various issues
• Free Domestic & General protection plan - one free plan each year with access to discounted rates on additional plans
• Employee discounts - access to discounted Sky TV and broadband packages, along with discounts for numerous retailers

Domestic & General is an equal opportunities employer, treating people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.

Please note that we have a thorough referencing process, including criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally, and we need your expertise to help us on this journey.