Head of Facilities

Head of Facilities is responsible for the day-to-day management of the following services, which includes the provision of Switchboard Services, Accommodation, Security, Helpdesk, Patient Transport (incl. couriers and taxis), Catering - Patient Dining & Retail, Trust Linen and Laundry Contract and Community Soft FM service and contracts.

In addition, this role will be the line manager of the Service Manager for Domestic and Portering, which is a Band 8A position. This post is responsible for management of 24 hours a day services associated with cleaning, portering, main reception, waste, and pest control.

This post will have full responsibility for the budget of over £11 million.

A key element of this role is to always carry out effective communications to all levels, including particularly complex levels of negotiations relating to tendering processes along with overcoming communication barriers and delivering disciplinary decisions and statements.

To assist the Director of Environment in contributing towards the Directorate's strategic and operational agenda, responsible for the safe, efficient, and effective delivery of operational services to agreed standards and within financial constraints.

To deputise for the Director of Environment as requested.

Main duties of the job Provide visible leadership to staff, promoting a clear sense of direction within the Directorate, in line with achieving the hospital's objectives.

Line management responsibility for Band 8A Service Manager responsible for: Domestic and Portering Services (largest team within the Estates & Facilities Directorate with circa 110 employees)

• Main Reception
• Pest Control Contract
• Responsible for managing the day-to-day services for the following areas:
• Switchboard Services
• Accommodation
• Security
• Facilities Helpdesk
• Patient Transport including couriers and taxis
• Catering, patient dining and retail
• Trust Linen and laundry contract and community soft FM service and contracts

To act as the Facilities Directorate's Lead and be responsible for the following areas:

• Patient-Lead Assessment of the Care Environment (PLACE)
• Essence of Care
• Ward Housekeeper Programme
• Basic Care Services Network, North / Central London Sector
• Investors in People
• National Standards of Cleanliness

Responsible for the development of relevant operational policies and procedures for areas of responsibility that will document the critical aspects of the service provided.

Responsible for the management and development on the monitoring of relevant critical interfaces between the telecommunication function and outside bodies/agencies, and the effective management of the service in the context of it being a 'critical' business.

About us Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone.

Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.

The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Job responsibilities Contributes to the shaping of the vision of the hospital and departments that the job role is responsible for.

Creates a climate which both encourages teamwork and maximises individuals' potential.

To ensure all staff receive mandatory training as laid out by the Hospital Training Policy.

Responsible for the delivery of income target of £350,000 in relation to Hospital Accommodation Services.

Manage waste disposal systems to ensure all waste is minimised and appropriately streamed, sorted and disposed of in a manner that complies with statutory requirements.

To manage on a day-to-day basis the operation of the linen and laundry contract, ensuring that contractors fulfil their obligations to the trust and present their services in a way that reflects a positive image of the trust.

Agree and set objectives and targets for relevant staff, ensuring priority is given to their achievement, and be directly responsible for coordinating team leader and staff appraisals.

Responsible for all aspects of function staffing, including their deployment, having determined service priorities, recruitment, training safety and welfare.

Manages and monitors the operation of all service functions and Trust assets in a safe, efficient, and economic manner, conducive with good practice, current legislation, and national and local guidelines.

Responsible for ensuring all Team Leaders manage FSAs in accordance with trust guidelines and operational policies and procedures. To act as chair for all departmental disciplinary hearings.

Assist the Director of Environment in the training and development of staff groups within the area of responsibility ensuring effective strategies are in place to manage the change process.

Assist the Director of Environment in the Planning and Development of Facilities Services in line with the Directorate's plans for multi-skilling and generic working.

Assist the Director of Environment in preparing relevant Capital bids for equipment replacement in line with the strategic needs of the Trust/Directorate.

To develop strategies for the continued development of all housekeeping services and waste management policy. To review the strategies periodically, presenting benchmarking and performance data to the trust board on a regular basis.

To be responsible for assessing the efficiency of housekeeping services helping with Best Value indicators as required.

To lead on the development and implementation of the environmental cleaning policy.

To lead on the development and implementation of the Hospital Post Policy.

To lead on the development and the implementation of the Hospital Pest Control Policy.

To lead on the strategic planning and overall management of The Hospital's Accommodation Services, ensuring the needs of the hospital are met.

Prepare and agree Annual Revenue Budgets and ensure value for money for all expenditure is achieved.

Assume responsibility for delegated elements of the revenue budget and participate in monthly expenditure reviews with the Director of Facilities.

Responsible for ensuring relevant policies and procedures are incorporated within Capital/Revenue re-development projects.

Advise the Trust and key Client groups on matters in relation to their business, through minimising risk and raising awareness, and be responsible for developing and monitoring relevant Policies and Procedures.

Responsible for all aspects of Health and Safety Management within all service areas.

Contribute to the development of performance measurement targets and quality standards (for area of responsibility).

Ensure effective communications with Client groups on purpose and activity are maintained, and direct staff groups are briefed on service developments/changes.

Contribute to effective working partnerships with direct staff groups through collaboration and cooperation on service developments and changes.

Identify and assist in the development of income generating services and the monitoring of same.

Participate in the Directorate Emergency On-call arrangement.

Ensure methods are in place to train all staff to the correct agreed standard to carry out their role and to ensure training records are maintained accurately.

Ensure compliance with the Trust's SFIs/SIs and policies and procedures and all relevant Facilities Service Codes of Practice, statutory requirements, and professional standards are maintained.

As and when necessary, act as deputy for the Director of Facilities, attending Senior Management Meetings.

Person Specification Qualifications

• Masters degree qualification in Hotel and Catering Services

Skills

• Ability to manage high profile/sensitive situations
• Ability to co-ordinate, manage and motivate a disparate group of Facilities staff in delivering a high quality customer service
• First class management and team building skills.
• Proven core skills in senior management relating to Technology, Finance, Staff management, Health and Safety, Prioritising workload, Meeting deadlines and Leadership
• Ability to Negotiate to successful business conclusions
• High level of communication skills, including written, oral and presentation skills to large groups of people
• Ability to use and act on own judgement
• Skills associated with Chairing Committee Meetings
• Ability to Chair Disciplinary Hearing and make and deliver sound judgement accordingly
• High speed accurate typing skills

Knowledge

• Significant experience at senior level (10 years +)
• Significant experience in managing at Senior Manager Level - 10 years +
• Proven experience within the main key areas of the role
• Managing budgets in the region of £11+ Million in a demanding environment
• Proven track record in delivering financial targets
• Developing policy and procedure, specific and diverse;
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