Head of Fraud - One Login

£67,126 - £90,000 Depending on skills and experience. Terms and conditions apply for internal Civil Servants
Published on 11 November 2024 Deadline 1 December 2024

As the Head of Fraud you will play a central role in protecting the UK's current and future digital identity ecosystem. At scale, One Login will be the front door for millions of users to access digital public services. Our ability to remain resilient to fraud is absolutely critical to delivering our mission. Fraud reduction is intrinsic to the overall value proposition for One Login and at the heart of retaining user trust. This is a high profile role, suited to an experienced counter fraud professional who has a track record of setting direction on threat intelligence and counter fraud and building wider capability.

The mission of the fraud team is to prevent and identify fraud with the Digital Identity products. We do this through design, detection and protection. The Fraud team has 4 critical missions:

• Design a service with fraud in mind by supporting product teams
• Detect fraud through analysis
• Enable cross government collaboration on tackling fraud
• Protect the programme through accurate and timely intelligence.

As the Head of Fraud you will:

• Set strategic direction for the One Login programme to ensure that fraud is reduced due to the design of the system and collaborative work with key stakeholders across HMG.
• Head up and grow the identity counter-fraud team in GDS, building capability within a high performing team, recruiting and training new analysts so that they are able to provide enduring advice and support to the digital identity programme.
• Work in partnership with key stakeholders across the programme, such as the Head of Security, Product, Delivery and identity SMEs, to lead and advise on identity misuse and risks requirements to inform the design and development of One Login system's counter-fraud capability and implementation and evolution of identity standards.
• Provide oversight and take responsibility for the team's work on advice and reporting on identity-related threats and their mitigations; monitoring and investigating suspicious user activity and threats to One Login and the digital identity programme's supply chain.
• Build collaborative relationships across government: raising the profile of the team's work, meeting the requirements of relying parties and working in partnership with other departments to tackle fraud.
• Act as a champion for fraud by ensuring that threat intelligence and counter-fraud functionality is fully integrated across One Login, including through the procurement of third party suppliers.

Person specification

We're looking for candidates with evidenced experience of:

• Leadership of an operational counter-fraud function within a comparable, critical national infrastructure (or similar) programme.
• Strong track record of setting strategic direction on identifying and tackling fraud through the design and implementation of a product or service.
• Hands on experience undertaking and managing oversight for the collection and analysis of open source intelligence, including through the Darkweb.
• Implementing and operating high volume identity specific threat intelligence platforms and risking tooling at scale.
• Establishing robust and effective counter-fraud policies and risk registers.
• Taking programme level responsibility for monitoring and reporting on identity-related threats, adopting an intelligence-led approach that encompasses trends and hotspots.
• Strong leadership and communication skills, and a track record of growing, guiding and developing teams and individuals.
• Establishing and maintaining excellent stakeholder relationships, influencing and gaining the confidence of senior leaders.
• Working collaboratively with multi-disciplinary teams, across boundaries and with a wide range of external organisations.

The benefits of working at GDS include:

• Flexible hybrid working with flexi-time and the option to work part-time or condensed hours.
• A Civil Service Pension with an employer contribution of 28.97%.
• 25 days of annual leave, increasing by a day each year up to a maximum of 30 days.
• An extra day off for The King's birthday.
• An in-year bonus scheme to recognise high performance.
• Career progression and coaching, including a training budget for personal development.
• A focus on wellbeing with access to an employee assistance programme.
• Job satisfaction from making government services easier to use and more inclusive for people across the UK.
• Advances on pay, including for travel season tickets.
• Cycle to work scheme and facilities.
• Access to children's holiday play schemes across different locations in central London.
• Access to an employee discounts scheme.
• 10 learning days per year.
• Volunteering opportunities (5 special leave days per year).
• Access to a suite of learning activities through Civil Service learning.

GDS offers hybrid working for all employees. This means that everyone does some working from home and also spends some time in their local office. You'll agree to your hybrid working arrangement with your line manager in line with your preferences and business needs.

Things you need to know

The standard selection process for roles at GDS consists of:

• A simple application screening process - We only ask for a CV and cover letter of up to 500 words. Important tip - please ensure that your cover letter includes how you meet the skills and experience listed in the "person specification" section above.

In order to assist candidates with this role, we will be holding a virtual recruitment event on Wednesday 20th of November at 16:00 to go through the role in more detail. If you are interested in joining this event please e-mail: and a member of the team will send you an invitation to the event.

Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.

Please note that this role requires SC clearance, which would normally need 5 years' UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We'll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.

Panel interviews: From 9th December 2024.

Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.

A reserve list will be held for a period of 12 months, from which further appointments can be made.