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Head of Integrated Performance
Posted 2 days 17 hours ago by Clarion Housing Group
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Locations: Flexible
Time Type: Full time
Posted on: Posted Yesterday
Time Left to Apply: End Date: November 26, 2024 (13 days left to apply)
Job Requisition ID: R
Salary: London - £97,414 to £106,547 / National - £86,016 to £94,080 per annum plus £5k car allowance
Location: Flexible location (Regular travel to Camden will be required 3-4 times per month)
Hours: 36 hours per week
Contract Type: Permanent
In the Summer of 2023, we embarked on our 'Connect' programme to review the way we work to improve our homes and services and meet the evolving needs of our residents.
Our transformation programme will build an organisation fit for the future and set us up to deliver our mission: to provide and maintain homes for those that need them most.
We're looking at every aspect of our organisation to deliver an improved experience for everyone who lives in our homes. We're focused on improved housing management, housing people more quickly, improving our handling of customer enquiries, and ensuring frontline workers are more visible.
This brings an exciting opportunity for a Head of Integrated Performance to join our team and be part of something amazing as we continue on our transformational journey.
Reporting to our Director of Performance, Quality and Compliance, you'll be responsible for driving improvements across customer and property operations, leading teams to analyze performance information, identify issues and work with Housing Association and Business Change teams to identify and oversee delivery of improvement opportunities.
With a particular focus on Clarion neighbourhoods, we'll look to you to bring different data, insight and qualitative feedback from operational teams, residents and local stakeholders together to identify issues and solutions and drive performance improvement plans.
You'll lead the team responsible for developing and running local governance frameworks and introduce ways of working that result in relevant improvement plans where progress can be delivered and easily reported on to a senior level.
To be successful, you'll have experience of developing and putting into practice performance management tools and matrices and of implementing ways of working that bring people together to drive results.
If you are skilled in using trend and insight analysis to develop improvement plans, can use data to drive real on-the-ground improvements and have a good understanding of common issues facing housing association operations, then please review the full role profile before applying - Head of Integrated Performance.
Closing Date: Monday 25th November at midnight.
Applicants must be able to travel across the region as required.
This post is subject to Basic Criminal Record Check Clearance.
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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
About UsClarion Housing Group is the UK's largest provider of affordable housing. We are committed to playing our part in tackling the housing crisis, both as a social landlord and developer of new housing.
More than 360,000 people call a Clarion home their home. Our mission is to provide and maintain good quality housing for our residents and to build communities through high quality design and place making.
We are a social business, reinvesting our profits into building new homes and providing support and opportunities to our residents through Clarion Futures, our charitable foundation.
To find out more about working for Clarion, please click here.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
