Head of Operational Systems

JOB TITLE: Head of Business Systems

REPORTING TO: Commercial Director

LOCATION: London

SHIFT PATTERN: Hybrid, 2 days office, 3 days WFH. Site visits required nationally.

SALARY: £68-£72k

ROLE OVERVIEW AND PURPOSE

ABM UK is a leading facilities services company that offers a wide range of solutions to clients across various industries. The Head of Business Systems is a senior leadership role within the B&I UK industry group, focusing on enhancing our operational delivery through innovative systems solutions. This role is pivotal in scoping, designing, and implementing business systems that support our diverse services. The successful candidate will drive business improvement and innovation, ensuring that our systems are aligned with operational needs and strategic objectives.

KEY RESPONSIBILITIES

1. Systems Development and Implementation
   • Lead the scoping, design, and implementation of business systems to support operational delivery across all service lines.
   • Drive system rationalisation to reduce complexity.
2. Project and Change Management
   • Oversee project management initiatives related to systems development, ensuring effective change management processes are in place.
   • Support the development of system/business process maps and training guides.
   • Develop train-the-trainer programmes.
   • Establish a community of 'Superusers' to support operational teams.
   • Establish a Transition into Service (TIS) process with IT.
3. Collaboration and Stakeholder Management
   • Work closely with IT teams, operational leaders, and business improvement teams to align system solutions with business needs.
   • Function as ITBP for B&I operations.
4. Innovation and Business Improvement
   • Drive innovation by identifying opportunities for system enhancements that improve efficiency and service delivery.
   • Create and maintain the system development roadmap.
   • Develop and maintain tools to request system changes/enhancements.
   • Establish quarterly innovation forum.
5. Compliance and Information Security
   • Ensure all systems comply with corporate processes and information security requirements; oversee the development of related policies, as necessary.
   • Promote Cyber Security best practices.
6. Data Solutions
   • Develop data-driven solutions to enhance decision-making capabilities within the organisation.
   • Develop a Data Governance framework.
   • Create and maintain data dictionaries (metadata).
   • Identify data owners within the business.
   • Develop a data community.

REQUIRED SKILLS AND EXPERIENCE

• Strong understanding of systems administration and data solutions.
• Experience in developing systems solutions tailored to operational needs in the Facilities Management sector.
• Excellent stakeholder management skills with the ability to balance conflicting priorities.
• Knowledge of compliance processes and information security requirements (ISO27001, Cyber Essentials plus).
• Strong leadership skills with the ability to inspire and guide a team towards achieving strategic goals.
• Previous exposure to SQL, R, Python, or other data analysis tools.

This role offers a unique opportunity to shape the future of our business systems in a dynamic industry setting. If you are a strategic thinker with a passion for driving innovation through technology, we invite you to apply for this exciting position.

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers.
• Life: Search for resources and tools on topics ranging from family and life to health, money and work.
• Support: Online chat or telephone service for urgent support in a crisis.

For more information about ABM's benefits, visit our careers page .

ABOUT US

ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.