Head of Product - Business Systems

Randalls Way, Leatherhead KT22 7TW, UK Req

06 September 2024

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

• Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester
• 25 days holiday per annum plus bank holidays and Christmas period
• Excellent learning and development opportunities
• Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
• Company wellbeing and social events
• Sports and social clubs
• Incentive trips
• Employee Assistance Programme
• Discounted private healthcare
• EV scheme and Ride to Work scheme
• Winners of an array of industry awards
• Great Place to Work Certified
• Sunday Times Top 100 Best Places to Work
• Supporters of 85+ charities with strong commitment to diversity and sustainability

POSITION DETAILS:

Position Title:

Position Title:

Head of Product - Business Systems

Reports to (POSITION):

Reports to (POSITION):

Divisional Director of Business Systems & Development

Team:

Team:

Systems Development Team

Department:

Department:

Development

PURPOSE OF JOB:

The Head of Product for internal systems will be responsible for managing the product teams for our CRM and finance systems, provided by third-party vendors, as well as our internally developed Order Management System, NextGen. This role requires a strategic leader who can ensure the ongoing delivery of the product vision for these platforms while understanding the end-to-end vision due to the interdependencies in the sales lifecycle. Collaboration with the Head of Product for e-commerce is crucial due to overlaps between our customers in traditional and digital channels.

KEY RESPONSIBILITIES:

• Lead and manage product teams for CRM, finance, and Order Management systems.
• Develop and communicate a clear product vision that aligns with business goals and customer needs.
• Understand and manage the interdependencies within the sales lifecycle to ensure a cohesive product strategy.
• Work closely with the Head of Product for e-commerce to align product strategies across channels.
• Ensure effective governance, communication, and stakeholder engagement across business and digital platform teams.
• Monitor progress and benefits realization of product initiatives.
• Drive product innovation and improvements based on market trends, user needs, and business objectives.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Degree in suitable field

DESIRABLE

ESSENTIAL

Professional Qualifications

• Proven experience in product management, preferably in a similar industry.
• Strong leadership skills with the ability to manage cross-functional teams.
• Excellent communication and stakeholder engagement abilities.
• Strategic thinker with a clear understanding of the digital landscape and product development.
• Experience with third-party system management and internal product development.

ESSENTIAL

ESSENTIAL

ESSENTIAL

ESSENTIAL

ESSENTIAL

Other Requirements

• Familiarity with CRM and finance systems, as well as Order Management systems.
• Experience working with e-commerce platforms and understanding digital customer channels.