Head of Product, Growth & eCommerce

Head of Product, Growth & eCommerce ITVX (Maternity Cover)

Viewer, Media & Entertainment

9 month FTC

White City, London

Hiring range: £90,000 - £100,000 (Annual Salary)

Your work matters to millions.
Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution.
When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact's felt in the business, but big enough that your impact reaches millions of people.
Come develop your skills, change TV and the course of your career. Don't just watch it. Be part of it. Join ITV.

Your impact sends ripples.

The team
The Growth & eCommerce Product team is focussed on both the acquisition and re-activation of users onto ITVX and upsell to our paid tier, ITVX Premium. We work to optimise first and returning experiences on the platform, including authentication, onboarding and the conversion to viewing our amazing shows! The team is socially cohesive and experienced in complementing and leveraging each other's diverse skill sets to launch features with impact and at speed.

The role
As the Head of Product you will lead a team of Growth Product Managers in improving viewers access and activation journeys. You will act as a champion of ITVX Product and Viewer ways of working. Collaborating with Marketing will be key to align paid media strategy to product experience ensuring a consistent and delightful viewer experience. You'll need to work closely with Marketing to create high ROI CRM retention journeys and be responsible for the timely launch of ITVX premium discount campaigns and commerce platform innovation. The ability to lead, coach and drive high performance behaviours and culture from your team will be fundamental to your success as well as providing support to ITVX Product Directors with product operations and stakeholder management.

Skills you'll need (minimum criteria)

• Knowledge and experience in registration / sign-up flows
• Knowledge and experience of paid marketing activities (cost per acquisition, LTV) and how to make these successful through customer lifecycle management
• Knowledge and experience in e-commerce particularly funnel optimizations and testing, payment types and post-purchase on-boarding flows
• Knowledge and experience with CRM, data, activation tactics and martech stacks

Other things we're looking for (key criteria)

• Min 3 Years in a similar level role
• Excellent stakeholder management skills and proven track record in working with cross-functional teams
• Excellent written and verbal communication skills
• Ability to navigate relationships at various levels across a business, including strong influencing skills so as to act as a change agent
• Comfortable to navigate and guide others through ambiguity
• Able to work independently with little direction and to tight and evolving deadlines
• Flexible and creative approach to problem solving

ITV is for everyone.
ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we'll guarantee to take you to the next stage (minimum criteria above).
We're happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at .

Because those who make an impact deserve to be rewarded for it.
ITV offers some great rewards and benefits including:

• Flexible working with a range of options
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn - with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

Closing date: 26th November 2024

Company

ITV is the biggest commercial television network in the UK. Which means we offer some of the biggest career opportunities in the industry.

We love telly, we're passionate about content, and most importantly we understand our audiences. Thanks to an impressive 60-year history, our leadership is stronger than ever. And with the right people on board, we're about to take our business - and broadcasting as we know it - to a whole new level.

We've also got the kind of inclusive working environment where you'll never stop learning. One that's at the heart of popular culture, that's passionate about new tech, that has a truly international reach, and is incredibly focused on developing our teams; individuals and on the diversity of our workforce as a whole.

In other words, it's somewhere that everyone can thrive.

We're 60 years of TV history - and we're also its future. Which means there's never been a more exciting time to join us.

Here at ITV, we celebrate individuality, we're committed to create an inclusive environment where everyone can thrive. ITV loves a level playing field

It's just a natural part of what we do.

It's your talent that really matters and we want you to be the best you can be. So, our aim is to make sure our workforce reflects the diversity of modern society, which is why we promise to treat you with fairness and respect, whatever your age, gender, disability status, sexual orientation, gender identity or expression, religion, ethnicity or marriage/civil partnership status, pregnancy or maternity status and family circumstances.

As members of the Creative Diversity Network (CDN), we've made a public commitment to improve representation of society on screen, and to become more diverse and inclusive behind the scenes too. Our work under ITV's Social Partnership underpins our commitment across programme making and production for better representation. At the end of the day we want our workforce to represent the audience it serves. It's a pretty big goal, but one that we get closer to all the time.

If you need to discuss an alternative way to submit your application, we'll always try to meet your individual needs wherever possible. To find out more, you can email us direct at .

For further details & a list of our vacancies, please visit .