Head Of Revenue - Heartwood Collection

Head of Revenue: The Role:

The Head of Revenue will have responsibility for developing a strategy to deliver the Key Performance Indicators (KPIs) for the newly opened 'Pub with Rooms' sites, as well as the wider pub and restaurant business.

This role would involve developing a rate strategy for yield management and supporting the wider development of the team to deliver this.

As our estate expands we would intend to develop a central reservations team for dealing with enquiries and to pro-actively sell our rooms, private dining rooms and packages. This is likely to extend into reservations support for Heartwood Inns and Brasserie Blanc generally, the Head of Revenue would have responsibility for driving a central reservations team.

The role will be based at our Head Office in Teddington, Middlesex conveniently located right next to the station

Hear of Revenue: Key Areas of Responsibility

• Analyse daily, weekly and monthly pick-up reports and market trends from market segments, source of business, room type, point of sale to ensure constant optimisation of the pricing strategy for each site.
• Develop and deliver strategic plans to grow revenue and deliver against the groups KPIs (e.g. RevPar or direct booking percentage).
• Produce forecasts for room revenue on a daily, weekly and periodic basis.
• Identify and report on actions taken with regards to important trends (i.e. pace, group pace, booking window, booking channel, etc).
• Oversee channel management including rate loading and inventory management.
• Monitor competitors' products and revenue management practices. Also, monitor new hotel development and local market demand generators.
• Work to minimise usage of OTAs by developing a direct booking strategy alongside our Marketing Team.
• Develop a central reservations function to pro-actively sell rooms and take pub and restaurant bookings.
• Work closely with our Marketing Team to develop sales opportunities such as experiences, packages and delegate rates and to integrate with our CRM platform

Head of Revenue: The Ideal Candidate:

• The ideal candidate would have at least 5 years' experience in a senior revenue management position or a related area in a multi-site hospitality business.
• An ability to analyse complex data sets, identify trends, and draw actionable insights to drive revenue growth.
• A strong working understanding of typical rooms led Property Management Systems (PMS), Global Distribution Systems (GDS) and booking engines.
• Experience of 'Search Engine Optimisation (SEO)' for rooms as well as 'Pay Per Click (PPC)' advertising campaigns to drive rooms bookings.
• A strong working knowledge of OTA Insights to track competitor rates and local demand as well as pipeline openings within given markets.
• A natural leader that is capable of mentoring General Managers and other team members.
• Excellent commercial acumen with the ability to develop group wide processes.
• Great planning ability and able to work under pressure.
• Advanced analytical skills (including Microsoft Excel or Google Sheets).

Head of Revenue: What's in it for you:

• Competitive salary and car allowance
• Head Office Bonus ( up to 10% of salary )
• Private Healthcare with Bupa
• The Pantry - 100's of retailers and experience discounts through Reward Gateway
• 50% off food in at any Heartwood Inn and Brasserie Blanc
• Friends and Family discount of 20% off food at any Heartwood Inn and Brasserie Blanc
  
• Enhanced Maternity & Paternity package
• 25 days of holiday plus bank holidays
• Additional holiday- option to buy an extra 5 days holiday per year
• Refer a Friend Bonus up to 1500
• Discounted company gift cards
• A thoughtful gift to celebrate your birthday
• Employee Assistance Program with Hospitality Action
• Cycle to Work Scheme
• Company pension
• Instant access to pay you have already earned through EarlyPay

Company Overview

Heartwood Collection has a long-standing reputation for excellence in the hospitality industry. We are focused on delivering exceptional quality in all that we do.Our approach is firmly focused on utilising our strong food offer to differentiate our proposition from hotels in the mid-market. At our heart is a strong sense of family; we nurture our people to be the best they can be.

The business is backed by a private equity house, Alchemy Partners and is rapidly expanding. We operate 23 premium pubs throughout Southern England and 14 Brasserie Blanc restaurants. We have opened our first 'Pub with Rooms', a 56 key property in Dorking, Surrey and intend to add a further 450 keys over the next three years. Not only this, we made space in our trophy cupboard for a handful of new awards including not one but two Publican awards, R200, Sunday Times Best Places to Work (big organisation) and most recently an EMEA award for the Best Rebrand from the Marketing specific award, The Drum.