Head of Technology Strategy

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At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

Head of Technology Strategy
The Role:

We are looking for a Head of Technology Strategy to join our Leadership Team in Life Technology.

The ability to deliver our strategic goals and build a business for the future is underpinned by the need for a coherent, joined up technology, digital and data strategy, which is supported and driven to outcome through our Business Analysis capability.

This specific role will see you join the Life and Wealth Leadership Team to provide leadership for the Business Analysis and Strategy function. Reporting into the Life Technology Director, you will be accountable for forming a coherent strategy across our Digital, Data and AI priorities and ensure the Business Analysis capability is the vessel to deliver this strategy, across the following constituent parts:

1. Technology strategy: Define a tech strategy that drives innovation across Life Technology
2. Data strategy: Define a Life data strategy that appropriately strengthens the foundational data layer of the business, in particular around data quality, completeness, governance, architecture and enables advanced data analytics and self-service capabilities
3. Digital Strategy: Define the digital tools and channels that will be leveraged to improve customer outcomes and experience, working closely with business stakeholders to develop a digital strategy that enables world-class digital customer experience
4. AI strategy: Define a clear AI strategy identifying opportunities, enabling and educating the business to approach AI adoption in both a risk-controlled and benefits-driven manner, coupled with education and showcasing compelling use cases to spur further exploration

Key Responsibilities:

1. Ownership for defining, in partnership with Heads of Technology, a coherent digital, tech & data strategy that encompasses the constituent parts that can be practically applied into the Life business' operating model
2. Develop relevant business case for implementation of new business capabilities within the tech, digital and data space, for presentation to appropriate committees and influence buy-in
3. Define roadmap and delivery plan to achieve strategy, working closely with the Director of IT and other Heads of roles to prioritise and drive through to delivery
4. Proactively identify innovation opportunities across Life, keeping abreast of market disruption, trends, new and emerging technologies, and engaging with broader technology and third-party partners
5. Accountable for the end-to-end technical solutions within Life and Wealth Technology from high-level technical roadmap to business and technical design within the teams
6. Engage with their counterparts within the Technology organisation to ensure that technical strategy is aligned with Enterprise Architecture
7. Responsible for the coordination of innovation opportunity identification and funnel/pipeline management
8. Create a strong connection between strategy, business analysis and outcomes by creating a BA Operating Model that supports this
9. Drive continuous improvement to feed into overall strategy, through process and feedback loop supported by metrics
10. Collaborate with our Technical teams and Tech Design Hub to create a cohesive approach to innovation and strategy, partnering with Tech Design Hub and the Studio to deliver strategic outcomes
11. Key contributor to Leadership Team owning initiatives across overall Life and Wealth Technology priorities forming connections with other Heads of to achieve these
12. Organise and Lead Business Analysis function:
    • Assess and improve TOM to align with strategic objectives and in line with industry standards
    • Define appropriate tools and methodologies
    • Facilitate BA community fostering common ways of working
    • Provide people and talent management, driving engagement
    • Create and supply metrics that measure success and support continuous improvements
    • Define Third party usage strategy
    • Provide Business Analysis capability aligned to feature teams and more broadly across value streams to support from discovery work through to requirements and delivery phases, identifying problems and opportunities and providing recommendations which support strategic business objectives
    • Ensure Business Analysts act as primary contacts with business stakeholders for acceptance of solutions, ensuring those meet business outcomes and objectives
    • Provide expert skill to investigate problems and identify opportunities within our products and services

Recruiter: Martyn Jack

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long-term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, physical, mental health or neuro-divergent conditions. We participate in the Disability Confident 'Offer an Interview' scheme, which means that candidates with disabilities or long-term health conditions who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying. These candidates are also supported to ensure they have the best opportunity to demonstrate that they can do the job.

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