Head Waiter/Waitress

Head Waiter/Waitress - The Trafalgar St. James

Part of Crimson Hotels, The Trafalgar St. James, Curio Collection by Hilton is a 5 Star hotel with 131 bedrooms including 15 suites, and a number of venues consisting of our unique The Rooftop Bar and Rockwell that pride themselves in the quality of service that they provide.

We are looking for a Head Waiter/Waitress for our pre-opening vibrant bistro and wine bar. Serving modern European cuisine complemented by an exciting global wine list.

The Role

As a Head Waiter/Waitress, you will play a key part in creating meaningful experiences for our guests. Your role is to deliver exceptional service, lead by example, and ensuring hotel quality standards are maintained whilst achieving maximum revenue and guest satisfaction. You will need to ensure you demonstrate a thorough understanding of all menu items provided.

You will also - but not be limited to:

• Work well as a team to ensure swift and efficient service to all our guests.
• Anticipating guests' needs and carrying out these requests courteously and helpfully. Look to resolve all complaints during each shift and log complaints for further follow-up.
• Identify opportunities for up-selling and promoting when appropriate.
• Assisting with the smooth and efficient operation of the restaurant floor, ensuring facilities are maintained to the standards required.
• Complete quality Mise en Place including cleaning, setups, and handovers.
• Report and follow up on any comments and guest queries as they occur.

The Person

An ideal candidate is a person with a clear passion for service. Someone who engages with guests easily and is able to use their intuition and creativity to deliver a wonderful experience for everyone. The ability to multitask and prioritise is important, as well as the ability to work well under pressure with the biggest smile. You will have excellent verbal and written communication skills, produce quality work and be flexible to work early morning shifts. Shifts may vary.

Although experience within a similar environment is preferable, we look for attitude, quality, and interpersonal skills rather than experience as we will give you the tools to ensure you are successful in your role.

The Trafalgar St. James

The Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair, and the West End. This luxury lifestyle hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof.

Why join the Trafalgar St. James Team?

Working at The Trafalgar St. James has its perks. As part of our team, you'll have access to a range and benefits, including:

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• Discounts in our F&B Outlets: Rockwell and The Rooftop
• MyCrimson Rewards - Cashback and discount platform for online and in-store shopping

Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St. James is for you.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.