HR Technology and Process Partner

The 21st century has witnessed remarkable expansion within the payments ecosystem with the introduction of new payment services, growth in cross-border commerce, and the development of multi-payment processor payment strategies.

The bottom line is that payment is no longer just another step in the purchasing funnel but a strategic asset that can drive business growth and innovation.

Enter Primer - the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success.

Primer's enterprise-grade infrastructure, frameworks, and tooling allow merchants to unify their disparate payment solutions and services to build optimised payment flows tailored to their unique business needs with no code or additional complexity. We strive to make something complex incredibly simple and intuitive.

Our success so far has been reflected in the trust placed in us by category leaders such as Printify, NewLook, Voi, and Dabble, who are using Primer to transform their payments into a growth lever. Moreover, the world's top investors, including Accel, Balderton, Iconiq, and Tencent, have also invested in Primer's vision to rebuild payments and commerce from the ground up.

Join us in shaping the future of payments and commerce. Let's pave the way for a world where businesses can fully realise their payment potential.

What will the role involve?

• Partner with the People Team and cross-functional stakeholders in the development, implementation, and continuous improvement of HR operational programs and processes.
• HR Technology Management:
  • Manage the People Team's tech stack, including HRIS, ATS, CLM, etc. and manage implementations and integrations end to end.
  • Ensure seamless integration between systems and automations to gain efficiencies.
• HR Process Optimization: In a context of continuous improvement and structuring, create and formalize relevant processes and harmonize existing ones. Ability to optimize processes for scale, yet accommodating for geo nuances across EU, APAC and North America.
• Data Management and Reporting:
  • Maintain HR data integrity and accuracy.
  • Draw up all the social and HR KPI dashboards needed to monitor staff activity: headcount, absenteeism, payroll, gender equality index, turnover, etc.
  • Analyze what the company is doing well and come up with ways to improve what it's doing by keeping track of and analyzing peoples insights.
• Employee Experience:
  • Collaborate with People Operations Partners to enhance the employee lifecycle, from onboarding to offboarding.
  • Partner with People team to drive initiatives that improve employee engagement and address Primigos' feedback.
• Compliance and Best Practices:
  • Ensure compliance with labor laws and regulations.
  • Conduct comprehensive audits of HR processes to ensure compliance with laws and regulations, including privacy standards and both ISO and SOC II regulations.
  • Implement policies and procedures aligned with legal requirements and company standards.

What are we looking for?

• 5+ years of experience in People Operations and/or Human Resources, Talent Acquisition, and People/HR compliance-related roles with HRIS management.
• Experience working in scale-up environments with a global remit; remote working experience is a plus.
• Excellent organizational skills and strong attention to detail.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Comfortable making decisions in fast-paced environments and within ambiguity. Able to work under pressure and adapt whilst ensuring proper communication across the business to ensure the cross-functional teams are coming along the journey.
• Previous experience preparing or reviewing payroll elements and sharing them with payroll service providers and employer of record, validating pay slips, pension requirements, severance pay, in collaboration with Finance, considered a strong plus.

We're building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants.

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.

Finally, let's go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there's a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It's never a challenge that you will face alone.

• We are fully remote
• Competitive share options
• Uncapped holiday, with 25 days minimum to be taken
• Co-working space access
• Workations & company retreat
• The best equipment for your role
• £500 towards your home office setup
• Generous learning budget
• Medical insurance
• A broad set of additional perks and benefits (depending on location)

At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs-see our diversity commitment statement for more details.

Equity, diversity, inclusion and belonging policy

Primer adopts a zero-tolerance approach to discrimination.

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.