Human Resources Manager (all genders)

Around a dozen luxury homes in Switzerland and France are part of Michel Reybier Hospitality. In the world-famous Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace 5 , the trendy new Schweizerhof 4 , and the historic Monte Rosa 4 .

We are looking for a Human Resources Manager to start as soon as possible. He/she will be responsible for all matters related to personnel administration and will serve as the connection between management and employees.

Support the Cluster HR Director in the daily HR operations in line with the

Administration & Compliance

• Maintain accurate employee records, including contracts, certifications, permits, and performance evaluations.
• Ensure full compliance with local labor laws, industry regulations, and company policies.
• Oversee onboarding and offboarding processes, including contract issuance, AHV registration, and exit documentation.
• Support audits by providing necessary documentation and ensuring data accuracy.

Payroll & Benefits Administration

• Oversee end-to-end payroll processing, ensuring timeliness and accuracy.
• Coordinate with the Payroll department for smooth execution and resolve salary-related inquiries.
• Ensure proper administration of benefits packages (pension, accident insurance, transportation allowances, etc.).
• Track overtime, leave balances, tax deductions, and compensation adjustments to maintain accuracy and fairness.
• Implement payroll automation solutions to enhance efficiency.

Employee Relation & Support

• Serve as the first point of contact for employee inquiries, ensuring timely and professional responses.
• Act as a mediator for internal disputes and grievances, collaborating with CHRD and HODs for resolutions.
• Lead employee engagement initiatives, including feedback mechanisms, well-being programs, and conflict resolution strategies.
• Foster a positive and inclusive workplace culture through employee recognition and communication initiatives.
  

HR Strategy & Workforce Planning

• Assist CHRD in developing long-term HR strategies aligned with business objectives.
• Collaborate with leadership on talent acquisition, retention strategies, and succession planning.
• Analyze workforce trends and forecast staffing needs, addressing seasonal adjustments and business growth.
• Support HR budgeting and cost optimization, ensuring efficient allocation of HR resources.

Performance Management & Talent Development

• Implement structured performance management systems including goal setting, performance reviews, and career progression plans.
• Guide HODs on performance improvement plans (PIPs) and disciplinary actions when necessary.
• Work with leadership to create career development pathways and internal mobility programs.
• Establish a reward and recognition framework to motivate high performance.

HR Communication

• Act as the HR liaison for HODs, addressing team concerns, compliance, and operational needs.
• Facilitate regular HR update meetings with department heads to ensure strategic alignment.
• Provide guidance on labor laws, best practices, and policy updates.
• Support employee surveys, internal events, and engagement programs to enhance workplace culture.

Training & Development

• Identify skills gaps and recommend tailored training programs to address them.
• Organize workshops, certifications, and e-learning initiatives, collaborating with MRH L&D team.
• Ensure mandatory compliance and safety training is completed on time.
• Monitor and evaluate the impact of training programs, maintaining records of participation and hours completed.

HRIS Data & Management

• Maintain accurate employee data in the HRIS, ensuring compliance with data protection regulations.
• Generate real-time HR analytics reports on key metrics (absenteeism, turnover, retention, payroll costs, etc.).
• Utilize HR automation tools to streamline administrative tasks, payroll, and employee self-service options.
• Introduce AI-driven talent analytics to enhance hiring decisions and workforce planning.

Team Management

• Lead and mentor the HR team, ensuring clarity of responsibilities and ownership of tasks.
• Foster an open and supportive environment where employees feel comfortable sharing feedback.
• Encourage continuous learning, professional growth, and cross-functional collaboration.
• Set clear KPIs for HR team members and regularly track their performance against goals.

General

• Promote a collaborative and inclusive work culture, reinforcing the company's values.
• Participate in leadership meetings, committees, and industry seminars.
• Take a solution-oriented approach to HR projects and challenges.
• Carry out any other reasonable duties and responsibilities as assigned.
• Support the HR Team Members when required and carry out their duties in their absence.
• Serve as an ambassador of MRH's values and company culture, ensuring alignment at all levels.
• Initiative, autonomy and environmental awareness
• Adaptability and decision-making
• Accompanying the team member
• Foster knowledge
• Relationship of trust and mutual respect
• Style and attitude, savoir-vivre and savoir-être
• Passion

Personal Requirements

• Sociable, balanced character
• Loves working with a diverse and multicultural team
• Teamwork and collaboration
• Caring and empathetic
• Flexible and innovative
• Assertive and entrepreneurial mindset
• Sense of responsibility
• Trustworthy and ability to keep high level of confidentiality
• Global awareness
  

Education

• Hospitality or Human Resources education
• Further education / certifications in human resources
• Fluent in German both oral and written
• Fluent in English both oral and written
• Other European languages are a plus
  

Experience

• Professional experience in recruitment, or administration.
• Experience in hospitality or human resources
• Knowledge of Swiss Labor Law.
• Solid PC skills (Word, Excel, Outlook, time tracking, HRIS etc.).

• Exclusive employee benefits, including Family & Friends room rates and discounts at various MRH-Zermatt SA Hotel restaurants.
• Access to a dedicated fitness room and a variety of sports activities available in Zermatt.
• Use of our pool area during designated staff swim times.
• Professional development opportunities through our training and development programs, including access to courses offered by the Ritzy company.
• Discounts on seasonal or annual mountain railway tickets with the Zermatt Residents' Card.
• Possibilities for company mobility: We support employees seeking seasonal employment outside Zermatt by facilitating placements with our MRH hotels.