IBA Head of Service

At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About the Position

The purpose of the Head of Service role is to act as a central point of contact between the business units and IBA with the aim of ensuring the secure, efficient and auditable handling of client money. The role involves delivering against key performance indicators, service level agreements and working capital targets for the areas under responsibility, and strong collaboration with colleagues across the group.

Schedule

Full Time Permanent

Job type

Experienced Professional

Workplace

Hybrid

Your Responsibilities

Key responsibilities of the role:

• Managing the interface between IBA and a portfolio of client facing broking businesses.
• Working with the leadership of the IBA teams in London and Brighton to ensure meaningful targets are set and achieved through agreement and collaboration between IBA and the business.
• Ensuring clients and insurer partners receive optimal levels of service.
• Utilising fiduciary knowledge to deliver operational and financial benefit to Lockton.
• Supporting the development of IBA strategy and plans.
• Proposing and supporting the implementation of activities or workstreams aimed at improving the end to end service, and/or enhancing the control environment.
• Understanding complex internal and external accounting problems and proposing solutions.
• Producing regular reports to management (both within Lockton finance and also business units) on key targets, projects and issues.
• Developing and maintaining key internal or external relationships (e.g. underwriters, auditors, business unit COOs).
• Escalating issues from IBA that belong in the business units or in technical teams to ensure prompt resolution.
• Ensuring that IBA considerations are taken into account during business unit planning for new products or initiatives.
• Guide and support colleagues on escalated issues, ensuring any training gaps are referred to Team Leaders so that they can be addressed.

Qualifications

• Previous experience in a senior Insurance Broker Accounting (IBA) role.
• Good understanding of and experience of insurance broking accounts.
• Excellent analytical, numerical and information gathering skills. Able to use analytical skills and knowledge to identify key risk areas.
• Understanding of the UK Regulatory environment.
• Ability to work under pressure.
• Adaptable and change orientated.
• Numerate with good attention to detail.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what's right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.