Infrastructure Manager

Infrastructure Manager

Are you an experienced IT professional looking to join a close-knit business where your technical skills and leadership can truly make an impact? We're looking for a dynamic Infrastructure Manager to oversee and optimize the internal infrastructure while leading a small but dedicated team.

This may be an ideal position for a strong leading techie looking to step into more of a senior position.

What You'll Do:

• Manage and maintain the company's internal Servers, networking, and communications systems across departments. Datacentre focus !
• Oversee company data centers and ensure the optimal functioning of rack systems.
• Provide hands-on support, troubleshooting, and resolution of system issues, ensuring minimal downtime.
• Take charge of the company's phone system, ensuring seamless communication.
• Provide 24x7 cover for critical company systems, ensuring constant availability and rapid resolution of any issues.
• Lead and manage the small IS department and staff,
• Investigate, report, and propose improvements to company infrastructure, guiding its future direction and helping it scale effectively.

Key Responsibilities:

• Provide consistent support and investigation into both internal systems and company products.
• Continuously review and enhance support practices to ensure efficiency and customer satisfaction.
• Oversee departmental reporting, ensuring accurate documentation of support status and performance.
• Manage customer relationships and expectations, providing timely resolutions and maintaining high service standards.

Who You Are:

• A strategic thinker with the ability to drive infrastructure improvements and develop long-term IT strategies.
• A hands-on IT professional with experience in server management, networking, data centers, and communications systems.
• An effective leader with experience managing small teams and ensuring they are equipped and motivated to provide top-notch support.
• Able to maintain a calm, focused approach while providing 24x7 support coverage.

Required Technical Skills and Experience:

• Cisco Expertise: Hands-on experience or training with Firewalls, Switches, and Routers.
• Windows Server: Strong understanding and practical knowledge.
• Networking Fundamentals: Familiarity with TCP/IP, DNS, DHCP, and VPN technologies.
• Web Hosting: Experience with Microsoft IIS.
• SQL Server Administration: Proficiency in database backups, running scripts, and scheduling jobs.
• Virtualization: Knowledge of Hyper-V.
• Active Directory: Expertise in group policy management.
• High Availability Solutions: Experience with failover clustering and replication technologies.
• Backup Management: Proficient in managing and maintaining backup systems.
• Scripting and Automation: Knowledge of PowerShell and Scripting languages.
• Cloud Platforms: Experience with Azure and/or AWS.