Institutional Engagement Officer, 32 hours a week

About the job

The Institutional Engagement Officer is responsible for executing on the institutional fundraising strategy for Austria and Italy through initiating and building relationships with high-value leads and investors with the goal to increase investments and reduce churn. Through customer-centricity and good understanding of Oikocredit's offerings, the officer creates a compelling proposition for (potential) investors.

Main Responsibilities

Lead creation and conversion:

Contributes to defining the sales and engagement strategy for the region by identifying target segments. Proactively engages potential investors and builds relationship with existing ones. Takes ownership for storytelling that appeals to the particular investor while remaining within the communication boundaries of the financial product.

Investor engagement:

Creates an account plan which describes the actions to be taken to achieve ambitious yet realistic measurable goals. Engages with current investors to facilitate additional investments, maintain loyalty to reduce churn, and offer additional propositions (e.g. child, legacy investments) that are suitable for the investor given their lifecycle moment

Cross-functional/stakeholder collaboration:

Works together with relevant stakeholders to ensure customer centricity and optimize client satisfaction. Collaborates with Investor Support to capture opportunities; with the Marketing Unit to refine the approach for the local market based on feedback from leads and investors and knowledge of local competitors; with the Support Associations in the region and the volunteers to create joint opportunities for lead flow; and with the Investor engagement (retail) unit to facilitate large account opportunities and grow smaller into larger accounts. Further, uses the data insights developed by the Marketing Ops team to understand success drivers and prioritize actions accordingly.

Continuous improvement of the customer experience:

Generates initiatives to improve the customer experience and customer satisfaction.

Qualifications

• University degree in business administration, economics, finance or another relevant discipline
• At least 5 years of experience in B2B fundraising or comparable relationship management in the impact investments industry.
• Strong commercial drive with financial acumen and storytelling skills on impact and purpose
• Knowledge of or ability to appreciate regulatory aspects of retail investment products
• Results driven and data literate
• Exceptional stakeholder management
• Demonstrable alignment with Oikocredit's values in particular and commitment to the goals of impact investment generally
• Fluency in English and German.

Competencies

Commercially skilled, Customer centricity, Problem analysis and assessment, Initiative, Market orientation, Cooperation, Building and maintaining networks and relations, Verbal communication and presentation, Planning and organizing.

Benefits

• You will be working in an inclusive, international and diverse environment.
• You will benefit from a flexible work environment with a good work-life balance.
• You will have access to training and learning opportunities.
• The minimum gross monthly salary is €4163,00 based on a fulltime employmentwith potential adjustments based on qualifications and experience.
• You will be offered a permanent contract.

Additional remarks

Preferably based in Vienna, other locations to be discussed.

The role is 32 hours a week.

Ability to travel to travel in their focus region to meet with investors for 15-20% of the time. Occasional intercontinental travel.

How to apply

Please submit your application in English, including your CV and letter of motivation.

Oikocredit is an equal opportunity employer. We value diversity and are committed to creating an inclusive work environment that embraces individuals from various backgrounds.