Interim Head of Relationship Management

About us

Our product is all about collaboration and innovation. So are our people. We're a small team, but we've got a big vision: to build a brand-new infrastructure for operational risk management. It's not easy. We're redefining the way some of the world's biggest financial services companies and banks work with data. There are a lot of challenges - but a lot of opportunities to think and act creatively, too.

Backed by banks (JP Morgan, Citi, Barclays, Lloyds, BNP) and ratings agencies, Acin helps banks objectively manage their risk control landscape. Based on a network of peers, Acin's data protocols connect a bank's risk control data across their firm and industry leading to greater cost savings, and creating huge efficiency savings across the bank both in front and back-office operations.

The role

You lead and manage Acin's Relationship Management function as part of the Client team. Additionally, you are responsible for managing and developing the relationship with one or more of Acin's clients, who are top tier banks. You collaborate closely with teams across the organisation (e.g. Client, Intelligence & Analytics, Technology and Operations) in order to provide a consistently high level of service to our clients.

Main duties

• Accountable for all Relationship Management deliverables and goals.
• Line management of the Relationship Management team and development of the team in line with business goals and career progression aspirations.
• Maintain a culture of excellence in the Relationship Management team that is aligned with Acin values.
• Develop the client strategy for establishing a trusted strategic advisor relationship with each client thereby ensuring success and growth.
• Drive client adoption, value and outcomes leading to renewals of engagement, expansion of scope, and advocacy of Acin.
• Build relationships with Acin's bank clients, managing day-to-day interactions while developing new relationships and contacts to expand the network across the organisations.
• Drive increased engagement between the clients and Acin, ensuring clients are satisfied with the services they receive, that we deliver desired outcomes and improve upon any areas of dissatisfaction.
• Be the voice of the client. Gather their requirements and feedback and communicate this to the Product and Tech teams to influence the continued development of the product offering, acting as an advocate for your clients.
• Own project management throughout the relationship life cycle from a client commercial agreement to end-delivery, collaborating both with clients and colleagues to align different stakeholders to a common agenda and timeline; execute to plan with excellence coupled with strong communication across stakeholders.
• Drive excellence in materials related to Relationship Management, such as marketing presentations, proposals, pilot deliveries.
• Present and lead client meetings in multiple different forums, including:
  • Regular QBRS - on and off-site meetings to understand and discuss a client's business requirements and business issues and explore how the product can help address and resolve these issues
  • Meetings to deliver the analysis, insights and value to key stakeholders; including co-ordinating follow-ups after meetings, managing timely responses to follow up questions and prioritising requests.
  • Formal and informal review meetings to seek client feedback.
• Work with key stakeholders in the bank to support materials required for internal committees or regulatory responses.

Requirements

• Significant experience in a client-facing or relationship manager role either within a bank or within the financial services practice of a consulting firm / analytics company.
• A strong understanding of the banking industry (Corporate and Investment Banking).
• Proven experience managing a small team.
• Effective, sharp, clear and succinct communication skills, both verbal and written, and the confidence to manage challenging dialogues. Strong presentation skills, including to senior client stakeholders.
• Demonstrable experience of first-class client focus, relationship building, problem solving and teamwork.
• Proven ability to work in a demanding environment, managing multiple projects, co-ordinating with colleagues globally and meeting tight deadlines.
• Ability to determine a client's goals / objectives, desired outcomes and success measures, predict roadblocks and address them before they even occur.

Strong project management skills, with the ability to manage a portfolio of multiple projects running simultaneously.

Benefits

This is an exciting opportunity to join a fast-growing, dynamic fintech that is creating huge momentum in the market. Alongside a friendly, dynamic, and inclusive culture, we offer

• 25 days annual leave plus bank holidays
• Share options - we like to offer our employees a stake in our success
• Enhanced Private Health Insurance for you and your family
• Life insurance, including access to their Smart Health services such as unlimited access to an online GP as well as a range of other health and wellbeing experts
• Enhanced maternity and paternity leave policies
• Perkbox - a discount platform and wellbeing resource centre.
• Employee Assistance Program - access to free counselling sessions and support through Perkbox.
• Cycle to work scheme
• Hybrid working options + an amazing office in Central London
• Regular company events and socials - we call these events InterfAcin
• A strong team culture where successes are celebrated together. Our core company values are get up and go, keep going, and always further.

Acin is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation and gender identity or expression.