Investor Services - Vice President, Private Wealth

The Investor Relations function is responsible for the management and co-ordination of interactions with our global investor base. This Role is within the Investor Services sub-function focused on Private Wealth products, the individual will ensure that the needs of our existing private wealth investors and prospective investors are met in a professional, efficient, and timely manner.

Key Tasks and Responsibilities:

1. Managing the monthly investor subscription and quarterly redemption processes in coordination with the fund transfer agent.
2. Private Wealth IR Inbox - ensure that all Private Wealth investor queries are responded to appropriately and within 24 hours. This will include producing complex analysis requiring accounting, financial, tax or regulatory knowledge; the individual will work with the London based Investor Services team to leverage institutional knowledge.
3. Develop a thorough understanding of the Coller funds, both Private Wealth products and Closed ended offerings, including the financial reports of each fund, the underlying investments and our bespoke financial system, to be able to access information independently to draft responses to more complex queries and to contribute to the production of collateral for investors.
4. Supporting the onboarding of, and ongoing coordination with, Private Wealth platforms (iCapital, Allfunds, Euroclear etc.).
5. Supporting the onboarding of, and ongoing relationships with, distribution partners for the Private Wealth, ensuring a smooth and efficient integration resulting in a best in class investor experience.
6. To provide any additional reporting requirements in a timely manner after the NAV statements have been released.
7. Production of valuation reports, webcasts, investor meeting materials and other ad hoc materials.
8. Working with custodians to ensure investors' capital is supported on their platforms.
9. Work closely with the funds' administrators to ensure a positive investor experience.
10. Ensuring that the Salesforce customer relationship management system is kept up to date with accurate information to support Coller Capital's investor relations and fundraising programme.
11. Work closely with other departments, including the Investment Team, Finance, Tax and IT, and our third-party administrators to ensure consistency of investor service.
12. Take part in projects and initiatives to ensure Coller Capital continues to deliver a best in class investor experience.
13. Where relevant, participate in update meetings and calls with investors.

Essential experience:

1. Undergraduate Degree (minimum 2:1) or equivalent from a top-tier university.
2. Chartered Accountant/CFA/other professional qualification.
3. Experience in finance, accounting, banking, private equity or asset management.
4. Excellent written and oral communication skills.
5. Advanced MS Office, including Excel, PowerPoint and Word.

Desirable experience:

1. Working knowledge of Private Equity.
2. Experience servicing perpetual fund products and/or private wealth platforms.
3. Fluency in a foreign language.

Competencies:

1. Highly analytical with excellent attention to detail and high levels of accuracy.
2. Strong written and verbal communication skills.
3. Organised, efficient and able to take responsibility for tasks to completion.
4. Client focus with the ability to build relationships with key internal and external stakeholders.
5. Hardworking, enthusiastic and dynamic individual who is perceptive to the needs of others and has the ability to motivate others.
6. Team-player with the ability to work across the organisation, but who is also self-starting and able to work independently.