Leave us your email address and we'll send you all the new jobs according to your preferences.
IT Helpdesk
Posted 13 days 15 hours ago by Julie Rose Recruitment
£25,000 - £27,000 Annual
Permanent
Not Specified
Other
Kent, Bromley, United Kingdom, BR1 1
Job Description
JRRL are currently recruiting an IT Helpdesk Specialist for our client based in Bromley.
Duties of the IT Helpdesk Specialist:
- Provide first line technical support to the firm's user's, handling a variety of IT issues and service requests efficiently.
- Troubleshoot and resolve complex technical issues related to the firm's key systems using AD, Microsoft 365 Admin Center's, Citrix Cloud, and Remote Support Software.
- Act as a technical expert and trainer to all users.
- Liaise closely with the senior IT support to resolve more complex issues, ensuring timely and effective resolution.
- Maintain accurate records for all support requests.
- Participate in regular reviews and updates of IT support procedures to enhance service delivery and user satisfaction.
Person specification of the IT Helpdesk Specialist:
- Extensive experience in a first-line IT support role, ideally within the legal sector or a similar professional services environment.
- Relevant IT certifications/degree
- Proficiency in using and supporting key systems, including basic knowledge of hardware, connectivity, telephony and domain joined systems.
- Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
This position is fully office based working Monday to Friday 9-5
Julie Rose Recruitment
Related Jobs
Class 1 Driver
- £14.50 - £17.20 Hourly
- Derbyshire, Chesterfield, United Kingdom, S40 1
Class 2 HGV Driver - Day shift
- Essex, Dagenham, United Kingdom, RM107
Trade Counter Sales Assistant
- £26,000 Annual
- Suffolk, United Kingdom
Merchandiser
- £24,000 Annual
- Midlothian, Edinburgh, United Kingdom, EH120
Rental Agent
- £11.44 Hourly
- Oxfordshire, United Kingdom