IT Manager

Summary

The IT Manager at PDD is a vital, hands-on role responsible for all aspects of IT within our global, multi-location consultancy. This role demands a balance of day-to-day troubleshooting and strategic IT planning to support and advance PDD's technical infrastructure. As the sole IT lead, the ideal candidate will bring robust technical expertise, excellent problem-solving abilities, and proactive vision to maintain seamless IT services across our operations in London, Shanghai, and Hopkinton MA.

Key Responsibilities & Accountabilities

Infrastructure Management & Support:

• Maintain and ensure high availability of IT infrastructure across all global sites.
• Manage and support key hardware systems, including Hyper-V hosts, network Switches, Firewalls, and access points.
• Provide comprehensive support for software solutions, covering Windows Server, Active Directory, enterprise applications, and end-user systems.

Helpdesk & User Support:

• Deliver approachable, responsive helpdesk services to both on-site and remote users.
• Respond promptly to inquiries, utilizing face-to-face, phone, and messaging platforms for efficient troubleshooting.

IT Security & Compliance:

• Implement and maintain IT security best practices, ensuring timely patching and compliance with security standards.
• Proactively manage vulnerabilities and security alerts to safeguard PDD's information assets.

Vendor Management:

• Coordinate with third-party suppliers on renewals, new purchases, and cost-effective IT solutions in line with business needs.
• Track and manage software renewals and maintenance agreements proactively.

Continuous Improvement & Strategic Planning:

• Identify and propose improvements to current processes, optimizing systems and end-user applications for enhanced efficiency.
• Partner with senior management to assess IT estate and lead projects to align IT capabilities with organizational growth and innovation.

Project Management:

• Plan, scope, and execute IT projects, managing the full project life cycle from approvals to rollout.
• Implement change management for impactful IT updates, involving stakeholders and ensuring smooth transitions.

Documentation & Policy Adherence:

• Maintain up-to-date documentation for all IT systems, processes, and policies.
• Ensure onboarding and offboarding procedures are completed in accordance with PDD's IT policies and standards.

Requirements

Technical Skills & Experience

Essential:

• Expertise in managing Windows Servers across a multi-site Active Directory domain.
• Strong knowledge of Azure Entra ID (SSO/SAML), including MFA & Conditional Access.
• Proficiency in Office 365, Exchange Online, Hyper-V, and network fundamentals (DNS, DHCP, VLANs).
• Experience with security protocols and tools like SPF, DKIM, DMARC, Mimecast, and Veeam Backup.
• Basic proficiency in PowerShell, Scripting, or automation.

Preferred:

• Familiarity with Salesforce administration, network hardware (eg, Meraki, Unifi), and endpoint security (eg, SentinelOne, Duo).
• Experience supporting CAD applications (eg, Solidworks) and non-Microsoft OS (eg, Linux, Docker, Mac OSX).
• Knowledge of SaaS applications (eg, DocuSign, Mural), website hosting (eg, WordPress), and cloud storage (eg, Wasabi).

Soft Skills & Experience

Minimum:

• Self-motivated, autonomous work ethic with a flexible approach to changing priorities.
• Strong time-management skills to balance daily tasks with project progression.
• Ability to build and maintain positive relationships with suppliers and internal stakeholders.

Preferred:

Prior experience in an ISO-certified environment with IT audit participation.

PDD

PDD is a design and innovation consultancy with studios in London, Shanghai, and Hopkinton, MA. Our team of designers, engineers, and researchers helps clients grow through meaningful product and experience innovations. Our commitment to diversity extends across our talent, clients, and project engagements.

PDD offers competitive pay, excellent benefits, international travel opportunities, and vibrant social networking events. If you're excited about innovating in a dynamic consultancy environment, we'd love to hear from you!

We look forward to hearing from you.