Leave us your email address and we'll send you all the new jobs according to your preferences.
IT Service Desk Administrator
Posted 17 days 4 hours ago by Key Appointments (UK) Ltd
Permanent
Full Time
Other
Yorkshire, Leeds, United Kingdom, LS1 8
Job Description
Are you an IT Service Desk Administrator capable of enhancing and optimising existing processes, particularly within the Jira platform, through automation to enhance efficiency and productivity across an organisation? Key to the IT Service Desk Administrator role will be fostering collaboration within an IT team and providing excellent customer service. What's on offer:
- Full time - Permanent - Monday to Friday
- Leeds City Centre
- Competitive Salary
- Flexible Working Hours
- Career development opportunities
- A dynamic and friendly environment
- Generous holiday allowance with buy/sell holiday scheme
- Mental and physical wellbeing initiatives
- Volunteer days
- Incident Management: Log, prioritise, and escalate incidents according to SLAs.
- Customer Service: Offer attentive support, keep users informed, and provide training for applications.
- Documentation: Maintain detailed records and update the knowledge base for efficient problem-solving.
- Collaboration: Work with other teams to resolve complex issues.
- Problem Management: Monitor and address recurring issues to prevent future incidents.
- Manage KPIs: Manage and define KPIs for individual teams within the IT team.
- Previous experience in a service desk or technical support role is essential (2 years of experience or more is desirable).
- Knowledge of remote desktop tools and IT Service Management would also be an advantage. (Jira/Atlassian)
- Strong communication skills and an excellent collaborator.
- Good standard of general education is essential - GCSE's in Maths & English - Grade C / Grade 4 and above.
- A good Computer Science, IT, Software Engineering, or technical background
- Full UK Driving License
- Experience in developing or customising Atlassian products (Jira)
Key Appointments (UK) Ltd
Related Jobs
Information Security and Data Protection Officer - ISO/DPO (f/m/d)
- Nordrhein-Westfalen, Essen, Germany, 45127
Studenten Aushilfe für Technisches Produktmanagement (f/m/d)
- Nordrhein-Westfalen, Essen, Germany, 45127
Information Security and Data Protection Officer (f/m/d)
- Nordrhein-Westfalen, Essen, Germany, 45127
Cybersecurity and Data Protection (ISO/DPO) (f/m/d)
- Nordrhein-Westfalen, Essen, Germany, 45127
Web Developer
- £30,000 - £40,000 Annual
- Leicestershire, Leicester, United Kingdom, LE1 1