IT Support Analyst (Software/Application)

IT Support Analyst required by our client who are a global events management company, with well-established and leading trade shows and conferences across the world, with 30,000 + participants per year!

The IT Support Analyst role will see you play a pivotal role in ensuring the smooth operation of their event management system, including, managing stakeholder communications, resolving bugs, overseeing system administration tasks, and coordinating feature go-lives.

For this IT Support Analyst role, your key responsibilities will be:

• Managing a ticketing system to provide day-to-day IT support for the software platform, resolving bugs and managing configurations.
• Escalate and collaborate with stakeholders and Technical Account Managers to resolve issues.
• Handle user access, permissions, and system administration tasks.
• Analysing and collating data for reporting
• Working with the Product team to coordinate feature launches and testing before go-live.

We are looking for someone with the following skills and experience:

• Previous experience in an IT Support role in a helpdesk/service desk environment via a ticketing system.
• Good understanding of user access and permissions, such as, Active Directory/Entra ID.
• Strong collaboration and communication skills to engage with diverse stakeholders.
• A problem-solving mindset with a keen eye for detail and accuracy, good understanding of Data.
• Ideally, experience in IT Support for software application systems, but not a must.

They will provide a thorough training programme and also offer relevant training courses for the role! They promote an amazingly diverse and inclusive culture which focuses on taking care of the wellbeing of their staff, as well as providing great work challenges and fantastic career progression!

They can offer this IT Support Analyst role a salary of up to £30,000 with great benefits, including flexible working, AND the opportunity to travel abroad to their events! The position is hybrid working with 3 days in their office in Brighton.

To be considered for this IT Support Analyst position, please send your CV to Jennifer Palmer at IT Recruitment Solutions.

IT Support Analyst, Application Support, Software Support, Product Support, Brighton, Flexible Working, Hybrid

Up to £30,000 + Benefits