IT Support and Field Engineer Apprentice

Basic Overview

At One IT Support we consider ourselves to be one of the friendliest, most personable technology service companies in the Northeast, trading since 2011 we pride ourselves on our reputation.

The IT Support and Field Engineer (Apprentice) position is an exciting role within the technical support department and will involve the successful applicant splitting their time between providing onsite support a variety of clients and providing remote support from the One IT Support office. This will include project and installation work ranging from network installation of hardware and cabling to access control and IP CCTV systems.

To succeed in this role, you will have a passion for IT and providing high-energy customer service to client personnel, all the way up to director level.

Responsibilities

Your daily responsibilities will include:

Troubleshooting and diagnosing technical issues both onsite and remotely

Management of IT infrastructure, including AV and telephony equipment Installing, upgrading, and repairing hardware both onsite and in our fully equipped workshop

Assisting in project work

Responding to support requests via telephone and email in a professional and timely manner

Other duties as assigned by management

A regular 9am - 5.30pm workday, rare occurrences being 8am - 4.30pm depending on client needs

Required Skills

A minimum of 4 GCSEs at grade 4 and above - including Maths, English and ICT

Highly self-motivated and customer focussed, with excellent communication skills

Basic Windows Desktop troubleshooting

The right mindset to understand how a whole site connects together

Further knowledge, skills and experience of benefit

Windows Server experience

Experience with Microsoft 365 administration, primarily Exchange, SharePoint, and Teams

Networking knowledge - Routers, Switches, NAT, etc

A full driving license as well as your own car / van Whilst a driving licence is not required, it would be extremely beneficial.

Information Communications Technician Training

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:

Data Security

Hardware & Software

Computer Networking and so much more.

You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:

Cloud & Mobile Technologies

Technical Problem Solving

Advanced-Data Security

Computer Networks

IT Communication & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Progression

Staff development is key and there will be a clear progression path for after your apprenticeship, helping you progress your IT career.

Culture & Benefits

There are many IT companies, but none quite like One IT Support. They are quite a dynamic and positive company, who get along well with their clients and suppliers.

They offer the chance for staff to progress and encourage learning and developing new skills - as well as working in a great environment with a supportive and friendly atmosphere.

A competitive starting salary of £13,500-£16,000 per annum

Free gym membership

Training / Industry recognised certifications

Social company events

Free hot drinks

32 days annual leave, increasing with length of service We're growing every year, so there's lots of opportunities to further your career

One IT Support is an equal opportunity employer committed to creating a culture that respects and values each other's differences; promotes dignity, equality, and diversity; and encourages individuals to develop their true potential.

This role will be full time, working 37.5 hours per week Monday to Friday

This role will be based in-office, located in the North Shields area with visits to client sites within North Tyneside and further afield. Should you drive your own vehicle mileage is covered at 45p per mile. During busy times and project work, extra hours may become available.

Job Types: Full-time, Apprenticeship

Pay: £13,500.00-£16,000.00 per year

Benefits:
Company events
Gym membership
Schedule:
Monday to Friday

Education:
GCSE or equivalent (required)

Work Location: In person

Reference ID: INDIT