IT Support Engineer

ROLE

• Provide 2nd line support and resolve complex queries
• Point of escalation for 1st line colleagues
• Troubleshoot hardware, software, and network issues
• Log and track issues on the ticketing system
• Collaborate with the wider team to resolve issues within SLAs
• Maintain and update documentation
• Support on projects and upgrades
• Train and support end users on the systems

EXPERIENCE

• Minimum of 2 years' experience in a 2nd Line level role
• Proven experience providing technical support and excellent customer service
• Strong hardware, software, and networking abilities
• Demonstratable experience troubleshooting and resolving issues
• Able to communicate technical Lingo to non-technical individuals
• Familiar with ITIL practices and processes
• A positive and proactive approach to workload

BENEFITS

• Salary up to £35,000
• 25 days holiday plus bank holidays (buy/sell 5 additional days)
• Pension contribution up to 6%
• Flexible and hybrid working (after probation)
• Bonus scheme and the option to buy stocks
• Access to flexible benefits plans and more
• Working for an employer who encourages employee and career development

Click to apply!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.