IT Support Specialist

The role - IT Support Specialist

The salary - £27,000 - £32,000

The location - Aberdeen

This is an on-site role with some hybrid working possible once fully established in role.

I'm working with a fantastic organisation as they look to add an IT Support Specialist to act as the on-site point of contact for all IT support. The successful candidate will act as a liaison between internal stakeholders and a third party IT Managed Service Provider while overseeing all day-to-day IT support operations, ensuring that the internal IT offering meets the needs of the organisation.

This is a truly varied role that will be perfect for someone who likes to be hands-on, tackle a wide range of technologies and provide excellent support directly to clients.

Your day-to-day:

• Be the first point of contact for internal staff seeking IT support, delivering on 1st and 2nd line support requirements.
• Provide technical support across a range of software and hardware.
• Escalating to the third party IT Managed Service Provider when required, liaising with this provider when needed to ensure a timely resolution to any escalated requirements.
• Be a part of upgrade projects and hardware and software rollouts both within head office and to organisational sites around Scotland.
• Coordinate technical training sessions to upskill employees.
• Look at ways in which the organisations IT offering can be improved, providing input on technology innovations that can have a positive impact for the organisation.
• Be a part of the organisations work towards achieving and maintaining ISO 27001 certified status.

About you:

• Experience working within an IT support environment, ideally in an IT service desk or internal IT support role.
• Experience with the full Microsoft stack including common applications, outlook, teams and sharepoint.
• Experience with providing technical support to both technical and non-technical stakeholders.
• Some experience with IT security would be desirable.
• Excellent interpersonal skills with the ability to liaise with both internal and external stakeholders.

Due to the nature of this role it will close when the successful candidate is found, so if this sounds like the right role for you then apply today to avoid missing out on the opportunity.