IT Support Technician

• IT Support (1st and 2nd line)

• Bristol

• Onsite

• Salary Dependent on experience

Seeking a dynamic, resourceful, and engaging individual to join our team. Ready to make an impact providing first class IT Support?

Key Responsibilities:

• Serve as the primary point of contact for all IT-related queries.

• Present a positive, professional image of the IT department.

• Deliver efficient solutions within agreed processes and standards.

• IT support for a wide range of users and stakeholders.

Routine Tasks:

• Provide first and second level support to a range if users.

• Quickly identify and assess support requests.

• Categorise and assign requests appropriately.

• Escalate issues when necessary.

• Liaise with third-party organisations to meet business needs.

• Adhere to IT controls whilst providing services.

• Perform troubleshooting and problem-solving.

• Support user acceptance testing.

• Fulfil any other reasonable requests from your line manager.

Knowledge & Experience:

Essential:

• Proven track record in user support provision.

• Efficient in a busy, Microsoft-based and Mac-iOS environment.

• Quick to learn and adapt to a wide range of IT hardware and software.

Desirable:

• Recognised qualification in IT service and support.

• Experience in IT help desk administration.

• Experience in highly-regulated, commercial environments.

• Knowledge of MS SharePoint and Google collaborative platforms.

Skills Required:

Essential:

• Experience as an IT support professional across the 1st and 2nd line environment

• Excellent written and verbal communication.

• Strong organisation and attention to detail.

• Ability to process information at an appropriate technical level.

• Recognise business priorities and follow processes.

• See improvement opportunities and suggest solutions.

To be considered please apply via the link.

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