Junior 1st/2nd Line IT Support Engineer

Junior 1st/2nd Line IT Support Engineer

• Location: Birmingham, UK
• Contract Type: Contract (Inside IR35)
• Day Rate: £125 per day

Are you passionate about technology and delivering exceptional IT support? This is your opportunity to join a leading public sector organisation as a 1st/2nd Line IT Support Engineer. Based in Birmingham, you'll be at the forefront of IT service delivery, ensuring a seamless experience for clients.

Please note: A Standard DBS check (or eligibility to obtain one) is required for this role.

Why This Role Stands Out

• Immediate Impact: Join a team with an urgent requirement where your skills will make a difference from day one.
• Meaningful Work: Support critical IT operations across 30 sites in the UK, collaborating with dedicated professionals.
• Professional Growth: Expand your expertise in a dynamic and challenging IT environment.

Key Responsibilities

As a 1st/2nd Line IT Support Engineer, you will:

• Be the first point of contact for IT queries, providing outstanding support via service desk and phone.
• Troubleshoot and resolve IT issues efficiently, ensuring minimal disruption to clients.
• Collaborate with external partners to deliver IT services seamlessly across multiple locations.
• Meet the diverse IT needs of the organisation, maintaining high service standards.

What You'll Bring

• Proven Experience: Strong background in 1st and 2nd line IT support, with the ability to manage a variety of technical challenges.
• Active Directory Expertise: Confident in navigating and managing Active Directory.
• Office 365 Proficiency: Skilled in supporting and troubleshooting Office 365 environments.
• Mobile Device Management: Capable of handling mobile devices effectively.
• Citrix Knowledge: Familiarity with Citrix environments is a strong advantage.