Junior IT Support Analyst

Your new role

We are seeking a skilled and motivated IT Support Analyst to join our client's team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping others. As an IT Support Analyst, you will be responsible for providing technical support to clients, troubleshooting issues, and ensuring the smooth operation of IT systems.

Key Responsibilities:

• Provide first-line support to clients via phone, email, and in-person.
• Diagnose and resolve technical issues related to hardware, software, and network systems.
• Assist with the setup, configuration, and maintenance of IT equipment.
• Perform routine system checks and updates to ensure optimal performance.
• Document and track issues using the ticketing system.
• Collaborate with other IT team members to address complex problems.
• Train and support users on various IT systems and applications.

Your new company

They are dedicated to providing exceptional IT support and services to their clients. They pride themselves on innovative solutions and commitment to excellence. Join their dynamic team and be a part of a company that values your contributions and fosters your professional growth.

What you'll need to succeed

• Proven experience in an IT support role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with network protocols and troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (eg, CompTIA A+, Microsoft Certified Professional) are a plus.

What you'll get in return

• 3-month temporary contract via Hays with potential extensions,
• Opportunities for professional development and training,
• A supportive and collaborative work environment,
• Flexible working hours.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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