Leave us your email address and we'll send you all the new jobs according to your preferences.
Junior Technical Support Engineer
Posted 2 hours 3 minutes ago by Lawrence Harvey
£45,000 Annual
Permanent
Not Specified
Other
Brussel, Belgium
Job Description
Your new company
The company is an IT consulting firm that provides a complete range of IT services geared towards supporting a large organisation in the automotive industry.
They pride themselves on being innovative and handling the needs of their customers in a professional way. Working in this company means being surrounded by qualified and technical people who keep adding value in an extremely competitive and ever-changing market.
Your new role
- You will be responsible for Vehicle diagnostic support:
- Providing level 2 technical support for the support platforms situated in each European country (be the Superuser).
- Ensuring the filtering, verification, and correct documentation of support cases.
- Close collaboration with the level 1 tech team to clarify the scope of the support when needed.
- Raise cases towards the other OEM (Original Equipment Manufacturer) support lines regarding eventual identified issues about the diagnostic tool or the technical publications.
- As the owner of the requests, you will have to follow-up on those inquiries and ensure prompt solutions.
- Ensure FCR (First Contact Resolution).
- Promote effective communication across the different entities.
- Monitor the performance of our support activity using our KPIs.
- Make sure the SLAs are achieved as expected.
- Provide the right performance review to your supervisor and the upper management.
- Conduct a Root Cause Analysis when required.
- Constant update of the training material and collaborate on Best Practice manual.
- You will also be responsible for Testing:
- Communication test between cars and diagnostic tools.
- Test diagnostic tool releases and update functional tests.
- Ensure the good communication for all types of cars available in the market.
- Diagnostic tool database specifications review.
What you need to succeed
- You will need a strong willingness to learn.
- You will need a bachelor's degree in engineering (mechanical, electronics, IT, or similar).
- You will need a good understanding and operability of Windows OS.
- You will need a logical understanding of issues with a rational, procedural approach in resolving them, as well as well-structured written communication.
What you'll get in return
- Base salary + bonus based on performance
- Remote working allowance
- Company car and fuel card
- Phone plan
- Meal vouchers
- Pension contribution
- Hospitalisation insurance
Lawrence Harvey is acting as an Employment Business in regards to this position.
Lawrence Harvey
Related Jobs
Assistant Quantity Surveyor Construction Interiors & Refurbishment
- £50,000 Annual
- Leicestershire, Leicester, United Kingdom, LE1 1
Health & Safety Business Partner
- Manchester, United Kingdom
Hiab Driver
- £27 Hourly
- London, Enfield, United Kingdom, N11 2
Assistant Quantity Surveyor
- £40,000 Annual
- Not Specified, United Kingdom
Structural Clerk of Works
- £42 Hourly
- Devon, Plymouth, United Kingdom, PL1 1