National Account Manager FM

National Facilities Manager job based in Gloucester to manage retail Hard FM account.

Your New Organisation
My client is a bespoke independent build and maintenance company that has recently been rewarded a 3-year Hard FM commercial retail contract for the second time with a national company that has 211 stores.
They are committed to delivering exceptional service and innovative solutions to the client in this sector. They are looking to expand the organisation and extend their reach into other sectors, including healthcare and other public sector organisations.
Your New Role
They are seeking an experienced Facilities Manager with regional or national experience. My client requires a strategic thinker with excellent relationship-building skills and a deep understanding of the facilities management industry. You will be responsible for managing and developing key retail accounts, ensuring the delivery of high-quality Hard FM services.
Key Responsibilities

Overseeing the delivery of services across the national portfolio, conducting regular meetings with key stakeholders to review and ensure value for money and service excellence.

Develop and nurture long-term relationships with client management and key stakeholders, focusing on delivering value and exceptional service in areas that matter most to them.

Foster a culture of continuous improvement within the facilities function by identifying and implementing enhancements to current practices, ensuring ongoing development and performance improvement throughout the contract duration.

Prepare and present monthly performance reports to clients in an agreed format at a senior level.

Ensure compliance with key statutory measures.

Support the Compliance and Quote Manager in executing a cohesive operations strategy that aligns with the business plan.

Identify opportunities to increase revenue with clients and develop associated plans.

Contribute to senior management decisions to ensure the strategic vision of operations within the organisation is achieved.

What You'll Need to Be Successful
You will need proven experience in account management within the facilities management sector, specifically Hard FM. Strong understanding of retail environments and their unique requirements, excellent communication and interpersonal skills. You will need a proven ability to develop and implement strategic plans along with strong analytical and problem-solving abilities. You will be required to travel nationally as required and demonstrate high-level account management experience within the FM sector, with a track record of managing operations or facilities maintenance for multi-site commercial building environments. You will need a proven track record of delivering continuous process improvement and developing performance improvement tools and processes, as well as experience managing and motivating staff through periods of change and business growth. An understanding of KPIs and performance management.
What You'll Get in Return

A salary of up to £50,000 per annum.

Car allowance and fuel card.

Bonuses related to contract performance.

A supportive and collaborative work environment and autonomy to manage the role in what you believe will be best.

The chance to work with leading retail brands.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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