Neighbourhood Officer

Neighbourhood Officer required in St. Helens (temp)

We have an exciting opportunity to recruit a Neighbourhood Officer on behalf of a well-established housing association based in Merseyside, who are looking for support until the end of October with hourly rates up to £21.96 per hour.
You'll be responsible for delivering a wide range of housing and tenancy management across a designated patch of housing stock in your area, ensuring neighbourhoods are clean, safe and well managed, whilst delivering estate inspections, identifying improvements and investigating breaches of tenancy.

Key responsibilities:

• Carrying out tenancy management duties such as unauthorised occupation, tenancy fraud, relationship breakdowns and failures to allow access.
  
• Accompanied viewings, tenancy audits and reviews, exchange inspections and may attend evictions
  
• Actively mange a caseload of anti-social behaviour and other tenancy breaches, triaging all cases in line with company standards
  
• Supporting customers to sustain their tenancies by carrying out assessments of need, liaising with the tenancy sustainment & income teams, signposting and referring where appropriate
  
• Prepare and service notices for breaches of tenancy where appropriate
  
• Maintain and improve customer satisfaction levels within your patch through excellent case management and multi-agency work
  

What you'll need to succeed

• Experience of managing housing stock and knowledge of current housing legislation with the ability to research where required
  
• Experience of managing ASB, nuisance and other tenancy breaches
  
• Ability to manage professional relationships with tenants including challenging non-compliance and low to medium support needs
  
• Access to your own vehicle with valid business insurance
  

What you'll get in return

• Weekly pay with hourly rates up to £21.96 per hour
  
• Option to be paid via PAYE or Umbrella
  
• Hybrid working
  
• Temporary contract until end of Oct 2024
  

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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