NEPTS General Manager

We are looking for motivated and experienced General Manager to join the Non-Emergency Patient Transport Service (NEPTS) at Barts Health.

Our NEPTS is available for patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need. Transport is only provided for patients coming from their home addresses to North East London NHS Trust locations. Transport is also provided for patients going home from a North East London NHS Trust location to a booked address stated by the ward or clinic anywhere in the mainland UK.

Main duties of the job

The postholder will be accountable for the operational delivery of NHS transport services across Bart's Health, ensuring high quality, flexible and responsive service delivery and to plan, develop, coordinate and evaluate the services provided. They will provide leadership, professionally and managerially, for staff employed within the NHS Patient Transport Service and have a responsibility for aspects of clinical governance compliance and assurance related to NHS Patient Transport Services; ensuring safe, efficient and cost effective use of all resources and ensuring the safety of our staff and patients.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers. The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment. We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification Qualifications

• Relevant professional qualification and management expertise gained within the field or equivalent.
• Educated to degree level or equivalent.

Experience

• Extensive experience in transport or similar.
• Significant experience in a senior management position.
• Experience in the development and implementation of operational processes and systems.
• Managing and recruiting staff.
• Experience in using computerised systems as well as PC based facilities such as spreadsheets, databases etc.
• Good communication, negotiating and presentation skills.
• Experience of staff change management.
• Recruitment and selection of staff.
• NHS Experience.

Knowledge

• Extensive knowledge of regulations and CQC requirements in operating patient transport services.
• Understands the need to work collaboratively with internal and external stakeholders to achieve positive outcomes.

Skills

• Outstanding written and verbal skills.
• Computer skills. Ability to think strategically, plan and implement change effectively across the organisation.
• Ability to manage a large team of staff to deliver a high quality professional service.
• Ability to use a range of influencing strategies to bring about change and modernization of services.
• Ability to articulate and persuade others up, down and across NHS organisations and represent / act as an ambassador to the Trust.
• Excellent interpersonal and people management skills.
• Preparing and presenting information to senior managers within the Trust - both clinical and non-clinical.

Other

• Professional pro-active attitude. Evidence of a commitment to personal development.
• To develop organisational culture in line with Trust Values and behaviours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.