Network Engineer - Hybrid

Salary: Circa £42,000 per annum negotiable depending on experience + fantastic benefits
Jisc grade: TNE3 (internal use only)
Hours: 35 hours per week
Contract: Permanent
Location: London office based at the Network Operations Centre for the first 6 months and thereafter field based when required.

About Jisc:
Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sector.

About the role:
Janet Network Operations are responsible for the operation and the delivery of the entire Janet network, ensuring its effective management and stable operation. Network Operations provides round-the-clock support for this network, having the responsibility for the delivery, availability, integrity of all network services supplied via it.

Engineer duties and responsibilities span across both network operations and network delivery, which means that all engineers are expected to work in a NOC environment as well as out in the field (e.g. at network Points of Presence and occasionally at customer premises).

You will be based at the London office every working day during the first 6 months during your probationary period.

Responsibilities will include:
• Providing fault diagnosis and timely resolution of day-to-day network faults and incidents upon escalation from the Jisc Service Desk (JSD), fellow engineers or other colleagues.
• Managing installations of new customer connections from start to finish, including configuration, installation, patching, handover and operations activities.
• Produce, develop and maintain operational procedures, work instructions and other appropriate documentation.
• Assist with the training and career development of other operational staff within the directorate.
• To be available for 24 hour x 7-day standby duties on a rota system in addition to occasional work outside of normal office hours, bank holidays and company holidays, in support of the Janet network and client services.
• Attend remote network locations and data centres to perform patching, installations, and troubleshooting.

Key Skills and Experience:
• Demonstrable experience of working in a network engineering environment in a network engineer role
• Sound understanding of IPv4 and IPv6 protocols, and functions, including DNS.
• Expertise of LAN/WAN protocols and technologies in a Juniper, Cisco or other mainstream network-vendor environment - with experience of implementing, managing and supporting dynamic routing protocols such as BGP and OSPF.
• Experience of IP-based networks in a large environment.
• A clear understanding of network architecture with experience working at Layers 1, 2, and 3, in both troubleshooting and installation. Knowledge of DWDM technologies is desirable.

We are constantly changing and evolving at Jisc, so this job description just gives a flavour of what the role involves. It will change as our operations develop.

Don't meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Why work for us?
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.
We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working.

It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.

Take a look at our fantastic benefits!
We offer:
• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days
• Generous flexible pension schemes
• Protection benefit - life cover
• Annual Jisc performance award
• A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support
• A generous budget to support you with external learning and Continuous professional development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• Electric Car Lease Scheme and option to purchase SmartTech - spreading the cost of your everyday white goods and technology
• A wide range of discounts from retailers and big-name high-street stores and CSSC membership
• Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave
• Cycle to work scheme and eye care scheme including free eye test vouchers and £70 towards new glasses for VDU use
• Free flu vaccinations
• Employee recognition awards and travel loans
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning

Equity, diversity and inclusion
At Jisc, we don't look for 'sameness', but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. 'Always inclusive' is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success.

Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work with passionate colleagues to strengthen knowledge and awareness, provide learning and development opportunities, and foster multiple employee networks which create a sense of community and influence our policies and practice.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:
We want you to showcase your talent throughout the recruitment process. Please let us know how we can best support you to do that; for example, if there are any reasonable adjustments we may be able to put in place. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.

No agencies please.

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