Network Engineer

Network Engineer

Location: Cambridge

Type: Full Time / Permanent

Salary: £25k - £29k DOE

We are an award-winning communications solution provider and our role is to provide high quality, high speed and cost effective solutions to clients.

We own our OFCOM regulated core network which is unique for a company of our size. It's rugged, fast and secure and is built to support voice services, as much as data services.

We strive to deliver outstanding client care and our purpose is to create long-lasting, mutually beneficial partnerships with our clients. We're proud to have a 'family feel' to our workplace culture which inspires innovation and rewards performance.

Having experienced exceptional growth over the last 15 years, we require a driven individual to join our Service Operations Centre Networking Team.

Main Purpose of the Role

• Support the Fixed Networks Delivery and Operational teams in delivering first class managed solutions to our clients.
• The first-include field and in-house duties.

Key Responsibilities

• Trouble shooting and support after initial triage Troubleshooting team.
• Support Field Engineers, and other internal departments as required.
• Configuration of equipment and design of solutions.

Technologies include WAN, LAN, Internet, WAN Optimisation, SIP Trunking, Security, WiFi. Any experience in these areas would be advantageous.

Essential Knowledge

• WAN, LAN and security knowledge.
• Current CCNA certification.
• Experience with Cisco routers and switches.
• A full UK driving licence.

Desirable

• 1st/ 2nd Line support experience.
• SIP experience.
• Juniper experience.
• Fortigate experience.
• Security hardware experience (Firewall, IDS etc.).
• WAN optimisation experience.

Skills/Knowledge/Understanding

• Excellent listening skills and clear concise verbal and written skills.
• Excellent customer service approach.
• Excellent organisational skills.

Personal Attributes

• Self-motivated and keen to increase own levels of experience and training.
• Calm, confident manner able to work effectively under pressure.
• Solution-focused and flexible approach to problem-solving.
• Ability to work as part of a team and to use their own initiative.
• Able to priorities workload and manage regular interruptions to remain productive.