Onboarding Case Facilitator

Role Title: Onboarding Case Facilitator

Duration: 12 months

Location: Hybrid - Telford 2 days

Rate: Negotiable - Umbrella only

Would you like to join a global leader in consulting, technology services and digital transformation?

Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

Role purpose/summary

• Ability to work under constant pressure and multi task on boarding activities for an average of 30/40 cases at one time in all activities involved in on boarding to ensure the team adheres to service level agreements and business start dates.
• To be able to ensure rigour around the security and on-boarding process, so no breach of the security standard.
• Entering account resource requests on to Access database.
• Using the internal systems to order kit & liaising with desk top services.
• Creating Tifo compliance case for BPSS processing
• Arranging and facilitating BPSS ID verifying sessions with resource.
• Ensuring all documentation is acceptable eg visas, passports and criminal record information.
• Processing DBS criminal record checks.
• Contacting referees via email or telephone for all employer/agency/academic references.
• Accurately updating the systems with resource details.
• Processing right to work confirmation.
• Processing case referrals
• Creating internal access accounts.
• Issuing new arrival notification information.
• Liaising with supplier/individual throughout the On-boarding process.
• Maintaining tracking tool to ensure status is available and reflects the correct position in the process.
• Dealing with confidential information.

Key Skills/requirements

• Business and Administration background - Mandatory
• Excellent Customer Service ethos - Mandatory
• Excellent work management skills - Mandatory
• Good working knowledge of MS Office Tools, eg Outlook, Word, Access
• Excellent communication skills - Mandatory
• Conflict/Negotiation management skills - Preferable
• Excellent data entry & attention to details skills - Mandatory
• Excellent organisational skills (must have ability to work under pressure/multi task numerous cases and can prioritise without supervision and ability to manage a constant change in workload) - Mandatory
• Good team working skills - Mandatory
• Ability to follow process - Mandatory

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!