Operations Director

Operations Director (Reinsurance)

Overview
A market leading Global Reinsurance Broker is currently recruiting a dynamic and proactive Operations Director to join their Specialty team focusing on the Marine business.

An exciting opportunity to be involved with defining operational strategy and operational culture. Working very closely with both front office and back office, this role plays a key role in client servicing and understanding client strategy.
The aim of this role is to support the business leaders in all aspects of the operational management of the team and ensure the delivery of all operational KPI's. The role covers end-to-end responsibilities from placement to servicing.

The Specialty business is predominantly London focused with some international placements.

The successful candidate will work with colleagues in London, regional and international offices.

Responsibilities

1. Act as the Operations lead for the Marine team, with oversight of Client Servicing and day to day operations.
2. Accountable for overall operational management for the business area including management of sales/pipelines, revenue/cost management, budget tracking, governance & controls for servicing, MI, client profitability, client segmentation.
3. Partner with enabling functions (Risk, Finance, HR, Legal etc) and other business areas (e.g. Claims Advocacy).
4. Accountable for operational budgets and resource forecasting and planning.
5. Oversee the strategic requirements of cross-training handlers.
6. Drive client servicing cultural integration and 'one team' mentality across legacy teams; understands all relevant servicing systems and associated processes.
7. Define and implement client servicing operations strategy to ensure excellent client service and continuous operational efficiency.
8. Monitor and review service performance metrics and KPIs, identify trends and variances and instigate action plans, where required, to address ongoing issues.
9. Work on the design and implementation of ongoing Operations Model work relating to Client Servicing or Class of Business Operational Management.

1. Strong experience of operational management.
2. Excellent knowledge of reinsurance.
3. Working to exceed targets within a regulated, measurable framework and achieving SLAs.
4. Ability to build and maintain strong and credible relationships with senior key stakeholders and team members.
5. People management experience.
6. Evidence of successfully embedding processes/structures to monitor area profitability/expenses.
7. Ability to collaborate across a matrix organisation.
8. Excellent planning and analytical skills.