Operations Director

We are looking for a confident, experienced, grounded Christian leader who understands that Administration/Operations is a key ministry in the church, and who can navigate the intricacies of church life with the right balance of excellent communication, influencing skills, diplomacy, and assertiveness.

We see operational oversight and administration generally as key ministry in the life of the church and the right candidate is likely to see this as a spiritual act of service as well as a job to be done capably and well. As in Acts 6:3, this is a role for someone 'well respected, full of the Holy Spirit and wisdom'.

This role oversees the operational management of Christ Church W4 (CCW4); ensuring structures and systems are effective and fit for purpose, and that resources - both human and physical - are mobilised and stewarded well to advance the mission of the Church.

KEY RESPONSIBILITIES

1. To serve on the Leadership Team, and to work collaboratively with the Vicar, other ministry leaders, the Trustee Board (PCC) and its sub-committees, and the Development Group for St Alban's - helping CCW4 to thrive and fulfil its vision.
2. To take a lead in the management and care of the operations staff, helping to develop, promote and champion a healthy staff culture and a cohesive sense of team.
3. To provide strategic direction, implementation and tactical support for all church operations, administration, and ad hoc projects, facilitating the necessary leadership and staff planning discussion.
4. To be responsible for the management of the church's resources of buildings, people, IT & systems, and finances.
5. To develop existing and new income streams for CCW4, ensuring ongoing financial health and growth of development funds to support current and new mission opportunities.
6. To continually develop effective, efficient, and flexible administrative processes, and robust and appropriate structures for leadership, management, and governance (including statutory compliance).

REMIT Strategy and planning

1. Working with the Vicar to deliver operationally the vision of CCW4.
2. Accountability for delivering the agreed goals.

Operational Oversight

1. Oversee the day-to-day operations of the church and its buildings, with responsibility for: Health and Safety; Food Hygiene, Fire Assessment; Risk Management; Infrastructure and Accessibility issues.
2. Implement a plan as agreed with the Development Group for the rebuild at St Alban's Acton Green, achieving both long-term financial security and missional impact.
3. Develop an ongoing strategic plan for the church's activity in consultation with the wider team.
4. Collect and collate data and process information to provide reports as required about church activity.
5. Lead the process of planning, designing, developing, and implementing church operating and governance procedures, processes, and systems.
6. Oversee and develop the church's calendar of events and activities.
7. Collect data regarding progress in relation to the church's key objectives and report regularly to PCC and other relevant parties.
8. Manage the church systems to ensure that CCW4 complies with all GDPR legislative requirements.

Facilities, Property and Site Maintenance

1. Overall responsibility for premises and facilities ensuring the site is maintained to a high standard.
2. Oversee facilities, insurance, health and safety and risk management.
3. Assist with project managing key organisational development projects within the church, liaising as necessary with external contractors and suppliers.
4. Other responsibilities as required and directed by the Vicar and Fabric Lead.

Administration & Operations

1. Oversee and support the smooth operational running, development, and communications of Sunday services & events.
2. Responsible for the creation, implementation and ongoing development of excellent systems and processes to support the activity and growth of ministries.
3. Ensure that all church administrative systems are operating effectively and cost efficiently to serve the running of the church.
4. Provide support to volunteers in the areas of Administration, Communications, IT, Safeguarding, Finance and Facilities to ensure that procedures are followed.

Projects/ Events

1. Co-ordinate key church events/projects in conjunction with the clergy and ministry leads as required.
2. Provide support and advice for others in their organising of projects and events.

Human Resources

1. Recruit, lead, and equip a team of staff and volunteers to support the various administrative functions of the church.
2. Work with the HR Group to ensure we develop and consistently implement HR policies and procedures to cover all aspects of the employee lifecycle: recruitment & induction; remuneration and reward; appraisals; training & development; capability & disciplinary reviews, HR record keeping.
3. Responsible for ensuring all church policies and staff handbook is up to date and compliant with safeguarding and charity and employment law.

Finance

1. Work with the Treasurer and Finance and Audit Committee to coordinate the budget, liaising with colleagues, budget holders and suppliers to support their systems for financial management, audit, payroll, and gift aid reporting.
2. Support colleagues with their income generation, such as grant fund applications, tenders, and financial planning.

Commercial

1. Oversee and support the Bookings Manager to define and maximise the revenue potential for the Church's property portfolio and implement an appropriate commercial plan as responsible stewards of these assets.
2. Ensure great value for money on all purchases.

Communications

1. Ensure effective systems are in place and continually developed to maximise effective communication.
2. Responsible for ensuring the best possible communication internally to the congregation and externally to the community to reflect our mission and values through newsletter and written communications/website/signage/Annual Report/social media.

IT & Infrastructure

1. Oversee and implement the church's IT systems and infrastructure.
2. Oversee and develop the church's use and development of ChurchSuite database - workflows, tags, GDPR compliance, data cleansing.
3. Ensure that equipment and systems are fit for purpose and that security protocols and protection are up to date and compliant.

Attend and participate in Mission & Ministry team meetings, which include times of prayer and full staff meetings.

Participate in training and personal/professional development.

Any other duties/tasks that may be reasonably asked by the Vicar.

PERSON SPECIFICATION The appointed candidate will have a demonstrable track record of successful strategic and operational leadership at a senior management level; and be able to evidence leading strategic planning, delivering and embedding change, and managing resources to ensure effective and sustainable delivery - preferably in the church or charity sector.

The appointed candidate will be a strategic thinker with strong ideation, innovation, and a 'can do attitude' as well as having good attention to detail and strong tactical and implementation skills.

The ideal candidate will be passionate about building the CCW4 community - from welcoming through to feeling part of the church and serving through volunteering - and will have:

• Church/charity management experience (paid or voluntary)
• Leadership and management experience
• Property and facilities management experience
• Project management skills and experience
• Financial awareness of the church or charity sector

For further details please download our application pack from

ELIGIBILITY TO WORK IN UK AND GENUINE OCCUPATIONAL REQUIREMENT There is a Genuine Occupational Requirement (GOR) for the role holder to profess a Christian faith, and the successful candidate must align with the theological position and practices of the church and must worship at Christ Church W4.

Please note that you will need to be eligible to work in the UK to apply for this position. You must provide proof of Right to Work in the UK.

HOW TO APPLY Submit a current CV (no more than 4 sides/2 pages of A4) to . Candidates showing the required level of skills and experience will be sent an application form to complete and return before the application deadline of 13th January.

Alternatively, you can download the application form directly from and submit this to along with a shortened CV (max 2 sides of A4) before the 13th January.

Interviews will be held mid-late January 2025.

Christ Church W4 is a charismatic and evangelical Church of England parish church with a worshipping community of about 450 people of all ages. We have three sites in Chiswick, West London: Christ Church Turnham Green, St Alban's Acton Green, and the Mission Hall in Chiswick, West London. Our buildings are all used daily and our aim is to be a beacon to our area and the beating heart of the community blessing and impacting many hundreds of people each week.

We exist to welcome each other home into God's radical, life-changing, saving love. To worship and enjoy God; being shaped, revived, challenged, and nurtured. To be sent out joining God in great creative adventures which renew all things and call each other home.
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