Operations Manager

Job Title: Operations Manager
Location: Telford/Hybrid
Salary/Rate: Up to £307 per day INSIDE IR35
Start Date: 21/10/2024
Job Type: Contract

Company Introduction
We have an exciting opportunity now available with one of our most exciting public sector clients! They are currently looking for a skilled Operations Manager to join their team for a six-month contract.

Job Responsibilities/Objectives
The role has developed into a stronger business partnering role helping influence decision making, align to our processes and understand the business context rather than just pipeline maintenance. With the arrival of new contracts, the complexity of the processes has increased, and the skill set requirement has increased to support them. Client Account Management supports a strategy of supporting our teams to develop and promote from within. The Operations specialists understand how our business works and relies on strong business partnering skills to translate the business context to the sales pipeline and key data to report the bookings to group and beyond as accurately as possible.

1. Conduct meticulous reviews and maintain the pipeline, ensuring top-tier data quality.
2. Actively participate in Fortnightly Pipeline Reviews (FPRs), managing risks and actions related to your assigned CDA, and presenting these at the FPR
3. Confidently run internal meetings with stakeholders at all levels, demonstrating strong communication skills and assertiveness to drive solid governance and process adherence
4. Utilize excellent data analysis skills in Excel to manipulate data, highlight trends, and understand variances.
5. Maintain a high level of organization, handling multiple tasks with the flexibility to accommodate ad-hoc requests at short notice and within tight timelines
6. Exhibit exceptional team collaboration skills, with the ability to influence, align, and work effectively within the Operations team and with wider stakeholder teams.
7. Serve as the go-to person within your assigned CDA for sales reporting and governance best practices.
8. Demonstrate proficiency in Salesforce (THoR), with the ability to use and understand reports and dashboards, and to create, edit, and maintain Sales Leads, Opportunities, and Offers
9. Support preparation activities for Internal, Group, and External Audits.
10. Support the provision of data and analysis to Operations Lead, ensuring the smooth and efficient running of the CAM team
11. Produce CRM data, manage forecasting and pipeline, analyse and produce ad-hoc reports, and conduct BD spend analysis.
12. Assist in the design and implementation of standard team processes and templates, leveraging wider UK processes and best practices.
13. Enhance the Pipeline process, including CRM development and reporting of THOR data.
14. Understand the operational processes related to your role and be aware of the processes across the CAM team.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.