Paralegal Administration Manager

Are you passionate about guiding students toward successful careers?

The University of Law is dedicated to preparing people for their careers by providing exceptional professional development and strong support throughout their paralegal modules, fostering a positive and supportive relationship. Our Paralegal Administration Manager plays a vital role in delivering exceptional customer service across all paralegal modules to students and staff.

We are looking for a Paralegal Administration Manager to join our dynamic team, to be a principal university contact for those studying CLT Scotland paralegal modules and the course tutors teaching on them.

This is a maternity cover placement until February 2026, working 22.2 hours per week Monday to Friday on a hybrid basis at our Glasgow Campus.

As our Paralegal Administration Manager, you will:

• Deliver exceptional customer service across all paralegal modules to students and staff.
• Provide general information on a range of enquiries and liaise between students and course tutors for all module-related enquiries.
• Manage communication relating to coursework, examinations, and deadlines to students and course tutors.
• Schedule and organise internal and external examination arrangements throughout the year.
• Assist students in accessing specialist advice and support from other ULaw services (where appropriate) including welfare, disability support and inclusion, employability, and study skills.
• Contribute to the delivery of a professional front of house service to students, visitors, and staff in keeping with the expectations and standards required by the University and its stakeholders.

Is this you?

• Evidence of study at SCQF level 9/10 or equivalent
• Relevant experience in the provision of high-quality customer service
• Experience of working with complex processes in a busy office environment
• Experience of providing information, advice, and guidance to individuals on a one-to-one basis
• Experience of dealing with confidential and sensitive information
• Ability to build rapport quickly with students, colleagues, and employers

Why join us?

• A generous annual leave entitlement of 30 days (pro rata)
• Private Medical Scheme and Life Assurance
• Contributory Pension Scheme
• Season Ticket Loans and Student Discounts

Be part of a diverse and inclusive community

We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.

For more information, please contact .

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK () .

Some posts within the University are subject to a DBS check - you will be notified of this during the application process.