Performance Analyst

Mercator Digital is looking for a Senior Performance Analyst to be part of our growing consultancy.

About us

We are a leading technology consultancy, building and delivering digital services for organisations across the globe. Since 2006 we have been working collaboratively with our clients, getting to the heart of their digital aspirations and delivering innovative solutions. We employ over 300 people and have offices in London, East Sussex, France, Singapore and the US. Our successful track record has resulted in us being one of the fastest growing technology consultancies in the UK.

We work with both private and public sector organisations and have a wealth of experience within UK Government. Our work really makes a difference to our clients and has a huge impact on our society - making digital services more innovative, accessible and joined up.

Team Mercator

It's an exciting time to be part of Mercator Digital, we're opening new offices, recruiting, growing and developing. We have won high profile bids and delivered digital transformation that has hugely impacted people's lives. But we're more than just about the work, we really are a team. It doesn't matter what your role is, everyone's opinion counts - and we encourage new ideas and discussion. We have loads of social events too so everyone can get to know the wider Mercator team - and have some fun along the way.

Our brand values

• We don't stand still - we're constantly evolving, looking at ways to re-new and improve. We make brave decisions and are determined to always find a better way.
• We keep it real - we don't pretend to be something we're not. We're always straightforward, open and honest.
• We take care - of each other, our work, our clients and our community. And we look after ourselves by encouraging a healthy work/life balance.
• It's a joint effort - with our team, our clients and our partners. We trust each other and are stronger together.
• We own our actions - we empower each other to take accountability for our words, actions and results.
• We bring out the best - in each other, our clients and our partners. Through our sharing of knowledge and enthusiasm, we seek to bring out everyone's fullest potential.

What we're looking for

We're seeking a dynamic, forward-thinking? Senior Performance Analyst with excellent communication skills. You will be open-minded, happy to work on your own or as part of a team and want to learn new technologies and promote best practice.

As a Senior Performance Analyst you will:

• Understand product owners' needs to translate business requirements into analytics requirements and ensure that priorities are met.
• Create visualisation of data, conduct deep-dive analysis and share insights & recommendations.
• Ensure data collection and standardisation is met and explain methodologies to stakeholders.
• Communicating efficiently and work together within a multi-disciplinary team, fostering the open and collaborative culture.
• Enable data driven decision making to personalize the journeys of individuals to ensure they have the best and most appropriate experience.
• Produce product performance dashboards, user segmentation analysis, media agency tagging implementation
• Produce program dashboards and weekly analysis/information updates

Signs of success

To be successful in this role, you'll need combination of experience, proven skills and personal attributes. See below to find out if you're the person we're looking for. You'll be expected to travel to our customer's site and potentially sites UK wide; working from client/office/home locations as appropriate.

Our pride in offering dynamic solutions reaches further than our clients because we understand that our success comes from the heartbeat of our company; which is ultimately our people. We encourage those who may need a more agile approach to the structure of their working day to apply; we are always willing to discuss flexible options where we can.

Knowledge/experience

You will need:

• Google Cloud Platform. Experience setting up and iterating:
  • Google Cloud Platform Projects & IAM permissions
  • Google Storage buckets and folders
  • Google Dataprep flows, recipes and outputs as ETL pipeline to provide datasets for analysis and feed into dashboards.
  • Experience working as a Digital Analyst using Google 360 Enterprise Analytics:
    • Google Tag Manager containers and tags, triggers and variable to feed user behaviour and marketing activity tracking data into Google Analytics Properties.
    • Google Analytics properties and views to provide user behaviour goals and funnels to enable product iteration
    • Google Data Studio dashboards (with SQL, Google Sheets and Google Analytics sources) to share information with a broad range of stakeholders
  • A proven track record of web analytics reporting, building dashboards & ad-hoc analysis.
  • Experience in Social Media analytics (reporting, building dashboards & analysis)
  • Experience in identifying and personalization of user journeys derived from quantitative analytics.
  • Experience in Agile development environment (Scrum/Kanban).
  • Azure SQL Database and Azure Cosmos Database experience
  • Use of collaboration tools such as Jira and Confluence, Github and Trello.
  • Excellent interpersonal, written and verbal communication skills and can present complex information persuasively and inclusively to a wide range of audience
  • Understanding of the Azure Platform-as-a-Service (PaaS) cloud offering
  • Reading, writing, and querying data in JSON format

Desired skills

• Implementing appropriate Machine Learning models, including selection and optimisation for automated outputs (and understanding model accuracy, limitations, biases, and ethics)
• SQL Management Studio for working with SQL code, Visual Studio, as appropriate to data related enterprise tooling tasks, Power BI for advanced data visualisation, Excel, including power query, pivot tables, and pivot charts
• Proven ability working to Government Digital Service Standards and documenting the necessary evidence to pass a GDS assessment.
• Previous Public Sector Experience
• Agile/Scrum certified
• Google Tag Manager

*Applicants must have the right to work in the UK and the ability to pass BPSS vetting