Product Support Analyst

Product Support Analyst/ Trading Support

Type: Full Time Permanent Role

Location: London, Liverpool Street - Hybrid role

Exciting opportunity to join one of the most respected and reputable investment venues for Tier 1 liquidity in the world, having established relationships with banks, brokers, and professional traders across the globe. They are now looking for a Product/Trading Support Analyst to join their client services team.

The Client Services team has various areas of responsibility, from monitoring and managing large datacentre installations, setting up advanced solutions with our clients, to maintaining relationships with designated clients and handling on ad hoc basis client queries. This position is both technical and business focused and gives the chosen candidate a great opportunity to learn and experience the full lifecycle of advanced global financial trading.

The successful candidate will be given full product training.

Role Responsibilities

• Support, monitor, and operate our live trading platforms in a 24x5 team (Shift Based Rotation).

• Monitor and optimise our many B2B bank and client lines.

• Configure and roll out technical solutions for clients.

• Assist the sales team with developing business.

• Setting up client's accounts in various systems and according to client's specifications.

• Risk management (matching trades monitoring outside of normal working hours of the Operations department).

Key Skills/Experience

• Experience and background within the financial services industry; in a FX/OTC product trading support role or in a similar position.

• High analytical skills.

• Stamina, flexibility, hands-on and ability to work both independently and as a team player.

• Ability to work in a structured way with clients and the business unit.

• Clear communicator, both written and verbal.

• Ability to prioritise issues and workload.

• To be client focused and use to working with end clients

• Proactive, self-motivated, quick learner and innovative.

• General understanding of networking, Windows servers and application life cycle is a plus.

Preferred/Desirable Skills

• Experience in the FIX protocol.

• Previous experience in MT4/MT5 is highly advantageous.