Programme Officer

The following content displays a map of the jobs location - Church House, Great Smith Street, London

Church House, Great Smith Street, London

Closing Date: 27/04/2025

Vacancy Category: Education

Business Unit: National Church Institutions (NCIs)

Organizational Unit: CofE Central Services

Introduction

The Education and Growing Faith Department is looking to hire a Programme Officer to join their fast growing team. The role is working within a team of Programme Officers that support in a variety of areas which are outlined in this job description. This team manages the administration and management of the Professional Learning Team, which is currently undertaken in a variety of portfolios - through directly contracted Delivery Partners and via our National Programme which is delivered directly by the Education Office. Working as a team, different Programme Officers take different focuses or areas of responsibility in order to ensure the consistent delivery of high quality programmes across the country. Therefore this role offers the opportunity to develop project management skills over time in a holistic way.

About the Department/Role

The Church of England Foundation for Educational Leadership was set up in 2017 with the mission to 'develop inspirational leaders who are called, connected, committed to deliver the Church of England vision for education'. Since then, it has operated a wide range of leadership development programmes, networks, research, conference and events, and published a range of key leadership resources to equip school leaders at every level to put their vision into practice.

Part of this provision has been as a very successful national provider of NPQ programmes. Beginning in 2017 with the delivery of NPQs for Headteachers, our suite of programmes has now expanded to include programmes for Specialist Teachers, Senior Leaders and also Executive Leaders. More recently, a partnership between the Church of England and the Catholic Education Service is also enabling programmes to be delivered.

What you'll be doing

Internal-facing Support:

• Support the Programme Management Team with maintaining the integrity of data within Salesforce.
• Working with the Senior Programme Manager to support the effective programme management and launch of Flourishing Leaders and Teachers.
• Lead on administrative tasks relating to recruitment of Flourishing Leaders and Teachers.
• Event administration for Flourishing Leaders and Teachers, including keeping the calendar up to date, creating online meetings, liaising with staff who will participate, and ensuring Blackboard is updated as needed.
• Support Programme Management Team with preparation of monthly reports, with key updates on recruitment, engagement and quality assurance.
• Admin support within the Programme Delivery teams, including setting up online forms, managing the inboxes, Salesforce reporting and other.

External-facing Support:

• Providing first-line support within the queries arising from our inboxes.
• Support Learning Technology team with administration, including providing assistance with online events.
• Support applicants with any queries relating to the application process and IT support. Also support with liaising with participant sponsors to ensure their administration is completed.
• Supporting the quality team to track the onboarding of Coaches and Facilitators for the Flourishing Programmes, ensuring tasks are completed on time and to the deadline.
• Providing support to ensure that Delivery Partners are completing all administrative tasks as required.

About You

The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.

Knowledge/Experience:

• Experience working in an administrative environment, including inbox management and good skills in phone/email communication with stakeholders.
• Experience working in a pressured environment, meeting milestones and key deliverables.
• Working as part of a team.
• Experience of compiling data, extracting and analysing information.

Skills & Abilities:

• Customer service skills and ability to take responsibility for progressing stakeholder queries.
• Proactive and able to work under own initiative to suggest solutions to problems.
• Strong sense of ownership and ability to solve problems.
• Strong attention to detail.
• Proven communication skills, both written and verbal.
• Excellent organisational skills.
• High Microsoft Office proficiency, including Excel, Word, and PowerPoint.
• Experience in finance admin and reporting.
• Strong analytical skills.
• Advanced statistical analysis and Excel skills.
• Proficiency in using survey technology, for example, Form Assembly.
• Experience using Learning Management System (i.e. Blackboard) and Customer Relationship Management system (i.e. Salesforce).

Key requirements:

Whilst this is a remote role, the post-holder will need to travel for the following reasons:

• Education Office Team Days (3 per year).
• Education Office Residential (2 days, including 1 overnight stay in the autumn).
• NPQ Team Days (approx 3 per year).

What we offer

• A salary of £34,801 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.
• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme.
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

ABOUT NATIONAL CHURCH INSTITUTIONS

The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.

We Include. You Belong.

Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

Living out our values in all that we do, we:

• Strive for Excellence
• Show Compassion
• Respect others
• Act with Integrity

We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you.

Please note: You must have the right to work in the UK to be considered for the role.