Clinical Administration Manager

St Gemmas has a vacancy for a Clinical Administration Manager, a varied and exciting role responsible for providing high-quality administrative support to the In-Patient Unit (IPU), Community Services, and Outpatients teams.

Main duties of the job

The Clinical Administration Manager manages a team of permanent and bank administrative staff working face-to-face and over the telephone to support patients, families, and professionals in these areas. A key element of the role is coordinating resources to support efficient and effective service delivery.

About us

St Gemmas Hospice provides expert palliative and end-of-life care in a quality environment for thousands of local people each year. We are a prominent and respected charity at the heart of the local community with a wide range of specialist services to support patients, their families, and friends.

Job responsibilities

• Highly organised and efficient, with a keen attention to detail.
• A strong team player with excellent interpersonal and communication skills.
• Flexible and used to adapting to changing priorities.
• Proactive and ready to take initiative.
• An experienced manager of operational teams.
• Experienced in introducing new processes.

Person Specification Experience

• Operational team management experience.
• Data collation and reporting.
• Experience in process mapping, review and development, project management support.

Qualifications

• GCSE at grade C or above or equivalent in English and Mathematics.
• Evidence of formal IT/Microsoft Office training.

Additional Criteria

• Strong organisation and planning skills with excellent attention to detail.
• Ability to use own initiative and work proactively, both independently and as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.