Rebuild/Repair Engineer TE

Company: Finning (UK) Ltd

Number of Openings: 1

Worker Type: Permanent

Position Overview: You will provide technical leadership and development of the service workshop teams whilst ensuring full compliance with health, safety and environmental regulations. Giving front line technical support to our customers in resolving technical problems in a timely fashion. Providing training, and guidance across the team on problem solving approaches and customer service delivery with the ultimate objective of improving performance whilst reducing Quality Issues, Warranty, Contract costs and service allowances.

You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilizing a combination of the most up to date dealer software and traditional repair techniques.

Job Description:

Major Job Functions:

EHS&Q

• Ensure full compliance with health, safety, environmental and quality regulations throughout the team.

Customer Experience

• Be a nominated "trouble-shooter" for technical problems
• Mentor new employees in the Finning values ensuring a consistent and high standard of customer experience
• See repairs and diagnostics tests through to completion and ensure that customer judged criteria such as promise date, operational performance etc. are met. This includes providing technical advice to colleagues out of normal working patterns
• Produce technical reports for customers detailing problems and work carried out

People and Talent

• Provide technical support and expertise to the engineering team and other staff
• Carry out on-the-job training/coaching to improve the bench strength of the local team
• Set a clear benchmark as a Technical Expert amongst the Service workshop Team. Be a role model and someone the workshop Engineers aspire to become. Define and set the standards on the technical training and tools required for the Service team to grow and develop their skills and knowledge.
• Act as a conduit to sharing knowledge and learning across the team, through informal communication as well as formal settings such as toolbox talks
• Become a Coach for the Field Service Team, as well as continually promote the Finning Culture & Values.

Technical

• Maintain own product knowledge of Caterpillar equipment through the attendance of Caterpillar and Finning technical training and the use of other training mediums such as On-line learning and Channel 1.
• Support and promote regional service strategies and objectives
• Promote continuous improvement to constantly evolve the capabilities of the business.
• Work with service technical team to help collate product problem knowledge within the area and raise general awareness
• Source technical information from Cat SIS and in-house technical library
• Assess tooling requirements for new products

Specific Skills:

• Well-organized and able to plan
• Interpersonal skills both internal and external
• Team player with co-operative manner
• Good levels of numeracy and literacy
• IT literate
• Ability to seek information
• Analytical problem solving
• Attention to detail

Knowledge:

Essential

• In depth technical knowledge and experience of Caterpillar machines and systems
• Proven track record in complex problem solving and fault diagnosis
• Be able to demonstrate great Customer Service on a consistent basis
• Comprehensive understanding of the use of diagnostic tools and equipment
• Passion and desire to raise the effectiveness of the workshop operation
• Effective communication skills (training delivery, customer service and customer internal coordination)

Desirable

• Flexible working to meet requirements of peers and customers
• Organizational awareness
• Achievement drive
• Initiative
• Teamwork
• Knowledge of other OEM Product Ranges
• Understanding of budgetary control and processes

Accountability:

• Accurate diagnosis and repair of technical problems leading to improved First Time Fix
• Annual Utilisation >75%
• Customer Experience (NPS) score of > 75%
• Service After Repair
• Service allowances
• Employee Engagement > 80%
• Total Recordable Injury Frequency rate

Education & Experience:

• 5-10 years' experience as a Workshop or Field Service Engineer at Finning or other CAT dealer
• 2 years Annual Performance Review rating of Exceeds Expectations or higher
• A positive and demonstrable EHS&Q record

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.