Removals Sales Consultant

Our Clients; award winning removals and storage providers worldwide, are currently looking to appoint an experienced Removals Sales Consultant to join their team in Hertfordshire.

Reporting to the Director of Sales and working with colleagues, external suppliers and subcontractors, as Removals Sales Consultant, you will be engaging directly with customers, guiding them through the purchasing process, addressing enquiries, and ensuring a seamless customer experience. You will also be required to leverage sales expertise to meet and exceed sales targets, build strong customer relationships, and contribute to the company's overall growth.

Removals Sales Consultant duties include:

• Respond to inbound enquiries (via phone, email, or chat) from potential customers, providing personalised support and product recommendations.
• Identify customer needs, match them with suitable products or services.
• Follow up all quotations to effectively close sales.
• Build rapport and trust with customers to ensure a positive buying experience.
• Meet or exceed individual and team sales targets and key performance indicators (KPIs).
• Maintain an up-to-date understanding of product features, pricing, and promotions to provide accurate information to customers.
• Navigate CRM systems and sales tools to track customer interactions, sales progress, and follow-ups.
• Provide feedback to the marketing and product teams regarding customer preferences, pain points, and potential improvements.
• Attend monthly sales meetings to report personal sales.
• Handle customer concerns with professionalism and resolve issues to ensure satisfaction.

We are keen to speak with self-motivated people who have at least 3 years sales and customer service experience within the Removals/Relocation industry, with domestic, European and international knowledge being a distinct advantage. Candidates must be able to work independently and within a team, have excellent customer service skills as well as strong administration and organisational skills.

In return, the successful Removals Sales Consultant will be offered up to £40,000 in line with skills and experience, plus commission.

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