Renewals Coordinator

Job DescriptionRole Purpose: To provide a professional renewal service to Landlords and Tenants, which surpasses all customer expectations. Be committed to achieving and exceeding your own and your team targets.Responsibilities:

• To take individual responsibility for delivering a quality, personal service to your designated portfolio of customers and colleagues, within a compliant and professional manner
• Work as a team player to provide cover for colleagues in their absence, ensuring deadlines are met and service levels adhered to
• Contacting both Landlord and Tenant three months prior to a tenancy end date and effectively negotiating a tenancy renewal
• Negotiating rental increases in line with local market conditions
• Handling objections effectively
• Producing tenancy paperwork in accordance with legislative requirements and following of Lettings procedures
• Raising the correct fee and obtaining payment in accordance with the Landlord's TOB and Tenant regulations
• Using the company tools and systems to chase and execute tenancy documents
• Maximising the fixed term renewal's conversion, and ensuring cross referrals of potential business to other parts of the Group
• Ensuring internal procedures are followed and continuously support achievement of business growth goals

Experience & Skills Required:

• Experience in Lettings, contract negotiation or customer service-based roles
• Outstanding communication and customer service skills
• Ability to successfully negotiate and influence with a variety of customer types
• Enjoy working at a fast pace with high volumes
• A keen eye for detail and committed to getting things right first time
• Enjoy working in a target driven environment and working to deadlines
• Ability to develop and maintain strong internal and external relationships
• Good team Player
• Able to stay calm under pressure
• Excellent organisation skills
• Excellent PC and related technology skills

Functional Knowledge (training provided):

• By engaging with the company's learning tools to continually enhance knowledge and skills, particularly developing:
• Working knowledge of Company's Terms of Business and Tenancy Agreement
• Good understanding of the Housing Act 1988
• Customer relationship management techniques
• Negotiation and objection handling techniques
• Relevant processes, policies and standards

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