Respiratory Physiology Administrator

Job overview

Respiratory Physiology Administrator

Department: Respiratory Physiology

Band: 3, £24,071 - £25,674 Per annum, pro rata if part time

Hours: Full time, 37.5 per week, all MKUH roles will be considered for flexible working

An exciting opportunity has arisen for an experienced administrator to join our Respiratory Physiology team.
The post holder will need to demonstrate initiative, attention to detail, relationship building, communication, team working, data analysis and problem solving.
Ideally, the post holder will have knowledge of the NHS, knowledge of operational targets (such as Referral to Treatment and Diagnostic pathways), management or understanding of patient pathways and strong computer skills.
As a team we are encouraging of career development and will help facilitate any training requirements or areas the post holder would like to develop.
We are excited to announce that Milton Keynes University have recently had a business case approved to expand our Community Diagnostic Centre (CDC) cardiology and respiratory services. We are currently recruiting a number of roles, from Chief Physiologist to Driver, within the Medicine division and Estates department.
Previous applicants need not apply.

Please note that we are not able to offer sponsorship for this role.

Interview date: 11 November 2024

Main duties of the job

The Respiratory Physiology Administrator will work as part of the Respiratory Physiology multidisciplinary team within the Internal Medicine Clinical Service Unit (CSU), under the direction of the Senior Chief Respiratory Physiologist, and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

To be responsible for providing efficient and effective administrative support to the Respiratory Physiology team, building a comprehensive working knowledge of the diagnostic tests offered within the department and working within own capabilities to book patients to the most appropriate appointment slot.

To book patients into Outpatient Diagnostic Test appointments in accordance with Trust and National targets and policies.

To ensure Standard Operating Procedures (SOPs) are being adhered to, escalating any identified amendments to the Operational Team and Senior Chief Respiratory Physiologist.

To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact on all booking related matters.

The role requires 100% on-site working.

Working for our organisation

NHS Staff Survey: MKUH has scored above average in all elements of the People Promise sector.

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

• Free on-site parking

• Free tea and coffee

• Great flexible working opportunities

• Discounted gym membership

• Lease car scheme

• Generous annual leave and pension scheme

• On site nursery (chargeable)

• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Detailed job description and main responsibilities

Monitor, manage and prioritise own workload, escalating to Senior Chief Respiratory Physiologist when departmental KPIs are likely to breach

Following a "Partial Booking" plan (booking appointments six weeks in advance only), book new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the correct clinic to ensure that they are seen by the most appropriate Respiratory Physiologist first time and for subsequent follow up appointments

Please refer to attached Job description for further information.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Person specification Qualifications and knowledge Essential criteria

• Good general education including English at GCSE (Grade C or above) or equivalent.
• Good standard of spoken English
• Strong IT skills in relation to Microsoft packages including MS Word, Excel and Team
• Knowledge of the Data Protection Act 2018 & General Data Protection Regulation 2016
• Understanding of confidentiality in the workplace

Desirable criteria

• Knowledge of internal MKUH systems (for example, eRS and RPA
• Working knowledge of the local 'Patient Access Policy'
• Understanding of NHS plan and waiting targets
• Knowledge of medical terminology

Experience Essential criteria

• Relevant previous experience in an administrative role
• Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
• Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems

Desirable criteria

• Administrative / Clerical experience in a health care environment

Skills Essential criteria

• Polite and professional telephone manner
• Excellent computer skills
• Strong organisational skills with ability to prioritise
• Attention to detail
• Ability to make decisions using own initiative

Desirable criteria

• Evidence of working under pressure to tight deadlines and deal with difficult situations e.g. patients, public and visitors

Personal and people development Essential criteria

• Must be able to work as an integral member of a multi-disciplinary team
• Have a flexible approach to work
• Must have a professional attitude and appearance

Communication Essential criteria

• Effective verbal and written communication skills