Sales Administrator

Due to continued growth a leading technical MSP are looking for a Sales Administrator to join the team. You will

• Manage and maintain customer relationships in accordance with agreed SLAs.
• Lead and assist with continuous service delivery improvement initiatives including those for customer satisfaction, service performance quality, costs & risks.
• Ensure that potential or actual service disruptions are mitigated and resolved
• Service process creation and amendment
• Report against SLA and KPIs, review management information and provide detailed analysis, observations/insights and recommendations.
• Present in person, Teams, telephone and in writing

You will have the following skills and experience:

• You will need to have experience with data/order management
• You will ideally have worked in a B2B environment
• Strong communication skills and the ability to articulate data and solutions to internal and external stakeholders
• Investigation and problem solving skills are also key