Sales Operations Specialist

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.

About CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.

CDW prides itself on "making amazing happen". Our relationships are fuelled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

Key Responsibilities

• The Sales Operations Specialist will be responsible for providing support to the Sales Management team. In this supporting role, you will help drive the overall productivity and effectiveness of the assigned sales teams providing a first class operational service to the sales division.
• Shared ownership of Team Target.
• Working with Sales Management on sales account alignment and reassignment.
• Working with the credit team on disputed invoice resolution.
• Inventory Management Escalations.
• Providing support to the Sales Operations Management Team for month end billing and closure.
• Working with the Sales Finance team to resolve queries/issues.
• Coordinating with CWS to support Sales Management in CWS process completion and adherence.
• Order Management Escalation/Resolution.
• Bid Escalation/Resolution.
• Contract Management Escalation/Resolution.
• Working with the operational teams to support Sales Management with process improvement and change management.
• Develop, grow and maintain professional working relationships with all internal stakeholders.
• Continual service review and improvement of all processes and procedures.
• Supporting Sales Management with marketing campaigns and events.
• Providing support to Sales Management for reporting requirements.

Qualifications, Skills & Experience

• A thorough understanding of CDW as a business and its goals and visions for the future.
• 2 Years or more experience within CDW.
• Understanding the importance of business process.
• Experience in dealing with Sales environment.

Essential Attributes

• Good organisational and decision making skills.
• Analytical, with exceptional attention to detail.
• Excellent communication skills with abilities to coach and train.
• Self-motivated and looking for challenge.
• Ability to be proactive with proactive thinking.
• Ability to work towards deadlines.
• Ability to work on own initiative and in a team.
• Positive, enthusiastic and supportive individual.
• Ability to take ownership of and progress queries to resolution.

What we offer:

• Life Assurance
• Competitive Contributory Pension
• Private Medical Insurance
• Enhanced Maternity Pay
• 25 days holiday + bank holidays
• Option to buy additional holiday
• Dental Insurance
• Season Ticket Loan + additional perks

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.